Kelly Chatfield

• Established and maintained operational standards for 3 locations.
• Successfully managed budgets and allocated resources to maximize productivity and profitability.
• Recruited, interviewed and hired employees and followed up with a strong mentoring program to promote positive team work and engagement.
• Established performance goals for employees and provided feedback on methods for reaching those milestones.
• Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
• Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills within our stores.
• Evaluated employee performance and conveyed constructive feedback to improve skills.
• Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
• Developed promotional plans to complement national sales initiatives.
• Built and deepened partnerships with local businesses to strengthen collaborative efforts and promote mutual profitability.

• Successful build up of th venue from initial opening
• Management of up to 15 employees and ensuring employees adhere to company policies and procedures
• Providing excellent customer service
• Handling customer complaints & queries directly whilst ensuring all staff are customer focused
• Motivating and encouraging my team to drive sales and improve customer experience
• Promptly responding to customer enquiries via email and telephone whilst using strong communication skills, both verbal and written
• Planning and implementing policies and procedures including but not limited to; party booking schedules & procedures and shift & cleaning procedures -Interviewing, hiring and training of team members on a consistent basis to ensure a thorough understanding of the daily operations of the store
• Auditing of game reports, revenue reporting and management of budgets to maintain a consistent flow for wages and stock ordering percentages -Rostering according to staff availability whilst ensuring store demands are met and shifts flow smoothly
• Forecasting supply and demand requirements to ensure consistent stock availability for our redemption area in line with current trends -Meeting KPI targets, budgeting wage percentages and stock expenditure -Diagnosing and resolving technical issues and essential maintenance of arcade machines
• Implemented and enforced safety policies and procedures to manage risks and prevent accidents and mishaps.
• Assisted with public relations by participating in community events, which helped to draw in new business and patrons.
• Scheduled employees for shifts, taking into account customer traffic and employee strengths.
• Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
• Implemented business strategies, increasing revenue and effectively targeting new markets.

• Assisting buyers to find their next home and closing
  the sale on their purchase
• Completion of Offer and Acceptance forms with buyers
  and sellers
• Follow up the conditions of offers and ensuring that the tight deadlines are met
• Liaising with buyers, sellers, settlement agents and
  conjunctional agents
• Protection of sensitive matters in regards to privacy of clients
• Competent use of all real estate computing systems and Microsoft Office
• Working towards and meeting KPI's
• Entering all client notes and keeping their correspondence
  up to date
• Creation and regular maintenance of databases
• Maintaining the Sales Managers diary and arranging
  appointments
• Creation and assistance with competitions, fetes
  and support of local schools through
  donations.

• Design, printing and distribution
• The marketing materials use to stimulate new listings and new business for each of the sales representatives
• Excellent communication skills, both verbal and written.
• Managed time efficiently in order to complete all tasks within deadlines.

• First point of contact for customers-Receive and respond to requests on banking products, including savings accounts, business accounts, superannuation products and insurances
• Balancing and responsibility of banking float at the completion of the day-Handling of large sums of money
• Protection of sensitive data

• Assisting in the merger of systems from VIP Realty to Summit Realty

• Day to day management of a residential rent roll
• Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
• Directed property management program by determining requirements, planning for material equipment replacement and implementing quality control oversight.
• Completed final move-out walk-throughs with tenants to identify required repairs.
• Followed up on delinquent tenants and coordinated collection procedures.
• Maintained original leases and renewal documents in digital and hardcopy format for property management office.
• Maximized rental income while minimizing expenses through effective planning and control.

Completed hair dressing apprenticeship