Hi, I’m
Kelly Wilson
Pakenham Upper,VIC
You will recognize your own path when you come upon it because you will suddenly have all the energy and imagination you will ever need.
Sara Teasdale
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on more clients to assist in enhancing their lives, and to do what i truly enjoy.
Overview
5
years of professional experience
1
Certificate
Work History
Like Family
Support Worker
06.2023 - Current
Job overview
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Helped clients manage and reach individual goals, supporting independent progression and social skills.
- Transported clients to appointments, shopping venues and entertainment events according to determined schedule.
- Kept clients engaged in social networks and communities for personal health and growth.
- Visited home environments to help clients develop comprehensive life, technical and job skills.
- Assisted clients in identifying community resources and connecting with appropriate services.
- Documented client progress and activities in accordance with agency policies and procedures.
- Assisted clients in developing and setting realistic goals to promote positive change.
Keen 2 Assist
Support Worker
06.2023 - Current
Job overview
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Helped clients manage and reach individual goals, supporting independent progression and social skills.
- Transported clients to appointments, shopping venues and entertainment events according to determined schedule.
- Kept clients engaged in social networks and communities for personal health and growth.
- Promoted community integration by providing extensive physical, emotional and social support.
- Visited home environments to help clients develop comprehensive life, technical and job skills.
- Assisted clients in identifying community resources and connecting with appropriate services.
- Collaborated with other professionals to plan and coordinate care for clients.
- Conducted home visits to assess clients' home environment and provide support.
Aligned Leisure
Customer Service Officer
10.2019 - 06.2022
Job overview
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer calls and emails to answer questions about products and services.
- Assisted call-in customers with questions and orders.
- Communicated with clients regarding account services, statements, and balances.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Provided primary customer support to internal and external customers.
- Completed data entry to record call notes, suggestions and questions.
- Counted cash drawers and deposits, checked supplies and completed any other required opening or closing task to facilitate smooth team operations.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Developed customer service policies and procedures to meet and exceed industry service standards.
- Exhibited high energy and professionalism when dealing with clients and staff.
Cardinia Beaconhills Golf Links
Administrative Assistant
06.2018 - 06.2020
Job overview
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Assisted development and implementation of new administrative procedures.
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Increased office participation in special events by creating newsletter with detailed calendars and other office updates.
Education
Eumemmerring CollegeHallam, VIC
High School Diploma
11.1995
Skills
- Daily Living Support
- Life Skills Development
- Emotional Support
- Mobility Assistance
- Daily Living Assistance
- Transportation assistance
- Active listening
- First aid and CPR
- Effective communication
- Organizational skills
- Problem-solving abilities
- Confidentiality and privacy
- Recreational activities
- Decision-making
- Conflict resolution
- Mobility support
- Customer Loyalty
- First Aid Certification
- Laptop and Tablet Operation
- Cook Healthy Meals
Timeline
Support Worker
Like Family
06.2023 - Current
Support Worker
Keen 2 Assist
06.2023 - Current
Customer Service Officer
Aligned Leisure
10.2019 - 06.2022
Administrative Assistant
Cardinia Beaconhills Golf Links
06.2018 - 06.2020
Eumemmerring College
High School Diploma
Certification
- HLTAID009 - CPR (Hero HQ) - 24/11/2021
- NDIS Worker orientation module 03/08/2023
- WWCC
- Police Check
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Crafting, walks, gym, reading, movies, swimming, the beach
Enjoy doing calm peaceful activities, its like food for my soul.
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