Summary
Overview
Work History
Education
Skills
Availability
Activities
Awards and Certificates
References
Timeline
Generic

Kelsey Maree Ashton

Summary

Highly efficient customer service team member established in fast-paced and challenging environments. Eager to learn new knowledge and skill sets, and to challenge myself in a new career.

Overview

13
13
years of professional experience

Work History

Step-up Manager and Team Member

BEST AND LESS
12.2023 - Current
  • Transferred to Bankstown and still undergoing current position.
  • Working effectively in new environments.

Step-up Manager And Team Member

BEST AND LESS
02.2022 - 11.2023
  • Travelled to Townsville in late January and rejoined the Best and Less company.
  • Oversaw store operations, including opening and closing procedures, cash management, paperwork filing and safety compliance.

Casual Cleaner

ANCHOR HOMES
07.2021 - 12.2021
  • Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, dusting and light gardening.
  • Cleaned and sanitized bathrooms, kitchens, windows, offices, display homes and other similar areas according to standards and a timely fashion.

Step-up Manager And Team Member

BEST AND LESS
03.2019 - 07.2021
  • Ran shifts, delegation of tasks, front of store change overs, problem solving, staff enquires and making crucial decisions.
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
  • Assisted with inventory counts and stocking of merchandise.
  • Addressed and resolved customer complaints in polite and professional manner.
  • Handling of my own departments, including: Girls 0-16, kids sleepwear, kids underwear and baby wear.

Customer Service Team Member

KFC
05.2017 - 12.2019
  • Serve customers, pack their orders to upmost satisfaction and to keep the store hygienic by doing various cleaning tasks.
  • Enhanced customer satisfaction by resolving product and service issues promptly and efficiently.
  • Maintained thorough knowledge of products and services to provide accurate information to customers.

Paper Delivery

GIPPSLAND TIMES
01.2011 - 01.2014
  • Distributed papers in various weather conditions during early morning.
  • Maintained a consistent delivery schedule, resulting in improved customer retention and positive feedback.

Education

Cert IV Relaxation Massage Therapy -

TAFE GIPPSLAND
TRARALGON, VIC
12.2021

Year 12 Graduate -

GTEC
SALE, VIC
12.2018

Year 7 – 10 Vcal -

SALE COLLEGE
SALE, VIC
12.2016

Skills

  • Critical Thinking
  • Clean and Efficient
  • Reliable
  • Flexible Schedule
  • Positive Attitude
  • Resilient to Change
  • Collaboration and Teamwork
  • Clear Communication
  • Computer Skills

Availability

I am available to work all weekdays and weekends (if preferred).

Activities

  • Working out
  • Walking my dog
  • Coffee lover
  • Listening to music

Awards and Certificates

  • Literacy award
  • Work related skills award
  • RSA certificate
  • Hair and beauty certificate II
  • Basic first aid certificate
  • Outdoor recreation certificate
  • Many sporting awards (Played 8 years)
  • Numerous piano awards (played 6 years)
  • Personal development skills award
  • Cert IV relaxation massage therapy
  • Manage disrespectful, aggressive or abusive customers unit

References

  • Rhonda, Store manager of Best and Less, Townsville (07) 4775 3399
  • Fiona, Store manager of Best and Less, Sale, (03) 5143 1955

Timeline

Step-up Manager and Team Member

BEST AND LESS
12.2023 - Current

Step-up Manager And Team Member

BEST AND LESS
02.2022 - 11.2023

Casual Cleaner

ANCHOR HOMES
07.2021 - 12.2021

Step-up Manager And Team Member

BEST AND LESS
03.2019 - 07.2021

Customer Service Team Member

KFC
05.2017 - 12.2019

Paper Delivery

GIPPSLAND TIMES
01.2011 - 01.2014

Cert IV Relaxation Massage Therapy -

TAFE GIPPSLAND

Year 12 Graduate -

GTEC

Year 7 – 10 Vcal -

SALE COLLEGE

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Kelsey Maree Ashton