Summary
Overview
Work History
Education
Skills
Certification
Affiliations
Timeline
Generic

Kelsey Akers

Rockhampton,QLD

Summary

Compassionate social services professional recognized for high productivity and efficiency in client assessment, crisis intervention, and case management. Demonstrates exceptional communication and problem-solving skills to support diverse populations effectively. Proven ability to thrive in fast-paced environments while maintaining a strong work ethic and adaptability. Seeking opportunities to leverage customer service expertise and a positive attitude for impactful contributions.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Support Worker

Aruma
Kelso, QLD
04.2025 - Current
  • Supported development of social skills using both group and one-on-one engagements.
  • Organized efforts focused on improving client cognitive and physical engagement.
  • Facilitated integration by addressing clients' social, physical and emotional requirements.
  • Performed household tasks such as cleaning and laundry to ensure a tidy living space.
  • Facilitated decision-making process for service users in suitable situations.
  • Advocated for clients' rights and interests within the community and various institutions.
  • Maintained detailed and confidential client records in compliance with privacy regulations.
  • Assisted clients with daily living activities such as bathing, dressing, and grooming.
  • Drove and accompanied clients to appointments, shopping and special events for safety and companionship.

Front Desk Supervisor

Rydges
South Townsville, QLD
08.2022 - 03.2023
  • Assisted guests with inquiries and requests.
  • Arranged special accommodations for guests to enhance visitor experiences.
  • Managed guest check-in and check-out procedures, reservations and payments.
  • Resolved conflicts between customers or staff members in a professional manner.
  • Maintained important files, running reports and delivering updates on occupancy and revenue.
  • Supervised front desk operations, enabling guests to receive superior customer service from hotel staff.
  • Mentored new staff on correct procedures, compliance requirements and performance strategies.
  • Worked with room service, housekeeping, maintenance and security to meet all guest needs.
  • Handled payment processing and provided customers with receipts and proper bills and change.

Service Team Member

OfficeWorks
Hermit Park, QLD
01.2021 - 08.2022
  • Participated in weekly team meetings to discuss progress towards goals set by management.
  • Operated equipment such as scanners, scales, computers correctly.
  • Answered phone calls from customers inquiring about services or products offered by the store.
  • Collected deposits or payments and arranged for billing.
  • Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
  • Stocked shelves, rotated merchandise, and kept store clean and organized.
  • Assisted customers with finding the right product for their needs.

Education

High School Diploma -

Currituck County Highschool
North Carolina
06-2015

Skills

  • Daily living assistance
  • Client advocacy
  • Team collaboration
  • Decision making
  • Customer service
  • Record keeping
  • Time management
  • Safety management
  • Problem-solving
  • Medication administration
  • Professional demeanor
  • Empathy and patience
  • Decision-making

Certification

  • I have a current blue and yellow card
  • I hold a current Health and Safety Representative for Queensland Certificate

Affiliations

  • Hiking and camping
  • Bookworm on cozy days
  • Spending time with family
  • Going for a cruise on my motorcycle

Timeline

Support Worker

Aruma
04.2025 - Current

Front Desk Supervisor

Rydges
08.2022 - 03.2023

Service Team Member

OfficeWorks
01.2021 - 08.2022

High School Diploma -

Currituck County Highschool

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Kelsey Akers