Summary
Overview
Work History
Education
Skills
Timeline
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Kelsey Barratt

Brisbane

Summary

Professional with experience in customer service leadership, prepared for this role. Skilled in team collaboration, conflict resolution, and driving performance improvement. Strong focus on achieving results and adapting to changing needs. Known for reliability, communication skills, and fostering positive team environment.

Overview

2026
2026
years of professional experience

Work History

Beenleigh

Beenleigh, RSL
  • Managed front desk operations efficiently.
  • Coordinated administrative tasks effectively.
  • Assisted in coordinating the Christmas in July fundraising event.
  • Participated in a two-week work experience, enhancing professional skills.

Deli 2IC

Woolworths, Loganholme
01.2018 - 09.2019
  • Led a small team effectively.
  • Managed and optimized staff scheduling processes.
  • Implemented markdown adjustments to increase sales efficiency.
  • Stored merchandise systematically in assigned sections.
  • Executed marketing campaigns to drive customer engagement.
  • Provided leadership support in manager's absence.

Deli Assistant

Woolworths, Meadowbrook
01.2015 - 01.2018
  • Executed cleaning duties to ensure a tidy environment.
  • Prepared and maintained deli area for optimal customer experience.
  • Handled closing procedures efficiently and accurately.
  • Stepped in as Deli 2IC as required.

Customer service

Woolworths, Underwood
01.2013 - 01.2015
  • Oversaw daily activities at self-service area.
  • Assisted customers in selecting tobacco products.
  • Assisted in preparing and serving deli products.
  • Provided support to enhance customer experience.

Cashier, pizza maker

Dominos Pizza, Beenleigh
01.2011 - 01.2013
  • Handled customer orders through face-to-face and telephone interactions.
  • Created pizzas following specific recipes.
  • Conducted cleaning operations to uphold hygiene standards.
  • Ensured accurate cash flow operations.

Fundraiser

Woolworths, Jimboomba
01.2010 - 01.2010
  • Facilitated a community event aimed at raising funds for Royal Children's Hospital.
  • Prepared sausages, maintained cleanliness, and managed cash transactions.

Customer Service Manager

Woolworths Supermarket
09.2019 - Current
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Took ownership of customer issues and followed problems through to resolution.
  • Managed a team of customer service operators, fostering a positive work environment focused on teamwork and customer satisfaction.
  • Reduced customer complaints, proactively addressing issues and implementing effective solutions.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Conducted regular performance evaluations for team members, identifying areas for improvement and creating targeted action plans.
  • Facilitated clear communication between departments, ensuring seamless resolution of customer concerns in a timely manner.

Education

8-12 - Prevocational Maths, English Communication, Religion & Ethics, Cert II in Business, Cert II in Tourism, Cert II in Automotive Servicing & Technology

Trinity College
Beenleigh
11.2015

Skills

  • Customer focused
  • Problem-solving
  • Customer service
  • Training and mentoring
  • Time management
  • Cash handling
  • Complaint resolution
  • Staff training
  • Schedule management

Timeline

Customer Service Manager

Woolworths Supermarket
09.2019 - Current

Deli 2IC

Woolworths, Loganholme
01.2018 - 09.2019

Deli Assistant

Woolworths, Meadowbrook
01.2015 - 01.2018

Customer service

Woolworths, Underwood
01.2013 - 01.2015

Cashier, pizza maker

Dominos Pizza, Beenleigh
01.2011 - 01.2013

Fundraiser

Woolworths, Jimboomba
01.2010 - 01.2010

Beenleigh

Beenleigh, RSL

8-12 - Prevocational Maths, English Communication, Religion & Ethics, Cert II in Business, Cert II in Tourism, Cert II in Automotive Servicing & Technology

Trinity College

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Kelsey Barratt