Kelsey Caudle
Brunswick,VIC
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
Work History
Data Entry Clerk
Acquire BPO
11.2022 - Current
- Completed data entry tasks with accuracy and efficiency.
- Organized, sorted, and checked input data against original documents.
- Communicated with supervisors and colleagues to process data quickly and resolve discrepancies.
- Followed established procedures to enter and process data correctly.
- Preserved customer confidence and protected operations by keeping information confidential.
Customer Service Agent
Bupa Health Insurance
04.2022 - 11.2022
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer calls and emails to answer questions about products and services.
- Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
- Evaluated customer information to explore issues, develop potential solutions, and maintain high-quality service.
- Addressed customer account discrepancies and concerns.
- Communicated with clients regarding account services, statements, and balances.
Customer Service Representative
Department Of Health
01.2021 - 03.2022
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Exhibited high energy and professionalism when dealing with clients and staff.
Retail Assistant
Urban Attitudes
08.2016 - 11.2020
- Maintained tidy and organized store environment to comply with cleanliness standards.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Balanced and organized cash register by handling cash, counting change, and storing coupons.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Actively engaged customers to provide general assistance and information on store merchandise.
- Increased sales and customer satisfaction through personalized servicing.
- Built customer loyalty and retention by delivering excellent shopping experiences.
Education
Bachelor of Nursing - Nursing
University of Notre Dame Australia
Fremantle, WA11.2017
Skills
- Quality Control
- Collecting Information
- Client Information Databases
- Records Management Systems
References
Angus Jessep, Acquire BPO
0447137797
Angus.jessep@gmail.com
David Borg, Bupa Health Insurance
0452417109
Timeline
Data Entry Clerk
Acquire BPO
11.2022 - Current
Customer Service Agent
Bupa Health Insurance
04.2022 - 11.2022
Customer Service Representative
Department Of Health
01.2021 - 03.2022
Retail Assistant
Urban Attitudes
08.2016 - 11.2020
Bachelor of Nursing - Nursing
University of Notre Dame Australia
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