Kelsey Chen
Adelaide,Australia
Summary
Motivated professional with extensive experience in customer service, administration, and student support. Proficient in managing inquiries, processing documentation, and coordinating inspections while assisting diverse populations. Demonstrated ability to train new staff, assign tasks, and maintain efficient operations. Strong competency in utilising various office and digital tools to deliver exceptional service in dynamic environments.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Customer Services Coordinator & Property Manager
UniLodge - Y Suites
10.2023 - Current
- Provide customer service to students and residents at the front desk, handling over 100 enquiries per day.
- Organise and carry out daily 25+ inspections and manage incoming and outgoing paperwork.
- Complete regular administration tasks, including bond lodgement, issuing rental arrears, and preparing monthly reports.
- Take the lead in daily team operations by allocating tasks, managing workflows, and training new employees.
- Support the leasing process through room tours and clear communication with potential tenants.
- Improve work productivity with regular communication and progress updates, fostering a collaborative work environment.
- Work closely with contractors, cleaners, and the management team to ensure smooth day-to-day operations.
- Participate in student life activities and help create a friendly, supportive community.
Education & Sales Consultant
Global Education Immigration and Law (GEIC)
10.2022 - 04.2023
- Conducted consultations with international students and supported applications for higher education and VET courses.
- Maintained accurate client records and managed confidential student documents.
- Communicated with admissions teams and supported marketing activities.
- Achieved strong outcomes and positive client feedback through clear communication and service delivery.
Social Media Creator & Student Consultant
Hays Migration
03.2022 - 09.2022
- Assisted students with study options and supported their education applications.
- Created promotional content for social media platforms (Facebook, Instagram, Xiaohongshu).
- Delivered live content and responded to client enquiries online.
Digital Media Intern – Career Services
University of South Australia
09.2020 - 11.2020
- Created social media content and visual branding for UniSA Career Services.
- Helped grow online student engagement, achieving 500+ new followers during the internship period.
Education
Bachelor of Communication and Media -
University of South Australia
01.2021
Diploma of Business and Economics - undefined
South Australian Institute of Business and Technology
01.2018
Diploma of Arts - undefined
International Study Centre
01.2016
Skills
- Customer & Student Support – Front desk, enquiry resolution, wellbeing support
- Administration – Data entry, document handling, bond lodgement, inspections, reporting
- Team Support – Task delegation, staff training, leadership during busy periods
- Communication – Bilingual (English & Mandarin), written and verbal, stakeholder coordination
- Systems & Tools – Microsoft Office, ZOHO Desk, RMS, Inspection Manager, Canva, Adobe Suite
- Digital Media – Social media content, basic video editing, online engagement
- Multitasking and organisation
Certification
- Qualified Education Agent Counsellor (QEAC) – Current
- Working With Children Check (WWCC) – Valid
Timeline
Customer Services Coordinator & Property Manager
UniLodge - Y Suites
10.2023 - Current
Education & Sales Consultant
Global Education Immigration and Law (GEIC)
10.2022 - 04.2023
Social Media Creator & Student Consultant
Hays Migration
03.2022 - 09.2022
Digital Media Intern – Career Services
University of South Australia
09.2020 - 11.2020
Diploma of Business and Economics - undefined
South Australian Institute of Business and Technology
Diploma of Arts - undefined
International Study Centre
Bachelor of Communication and Media -
University of South Australia
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