Kelsey Curtis
Summary
Motivated and passionate Key Account Manager with experience in customer service and sales. Skilled in building long lasting customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service to all accounts.
Overview
12
12
years of professional experience
Work History
Key Account Manager
Campari Australia
10.2017 - Current
- Managing a number of Key Accounts within the FMCG Beverage industry.
- Built strong client relationships, through regular day to day communication ensuring quick problem solving and efficient order planning and forecasting.
- Implemented strategic sales plans achieving consistent revenue growth & seamless monthly production plans across key accounts.
- Applied S&OP functions to align demand, supply and financial planning to assist with companies master planning
- Analyzed market trends, identifying opportunities for expanding product offerings within key accounts.
- Established strong rapport with clients by consistently exceeding their expectations in quality and service delivery.
- Coordinated with internal teams to ensure timely delivery of products and services.
- Collaborated with product development teams to tailor customer needs and execute new products to the market.
- Negotiated new contracts and executed renewals with existing clients, securing long-term partnerships.
- Conducted regular account reviews with clients to assess performance, identify areas for improvement, and strategise future growth opportunities.
- Facilitated strategic meetings with key stakeholders to understand customer needs and execute strong action plans.
Makeup Artist
MAC Cosmetics
07.2015 - 10.2016
- Enhanced client satisfaction by providing personalized makeup consultations.
- Increased customer loyalty.
- Reconciled Daily sales.
- Streamlined appointment scheduling and management processes, improving overall efficiency and time management of peers.
- Contributed to increased sales of beauty products by demonstrating their benefits during makeover sessions.
Administrative Assistant
LashDesign Studios
07.2012 - 06.2015
- Enhanced office efficiency by streamlining processes and implementing organizational systems.
- Scheduled office meetings and client appointments for 15 staff members.
- Boosted team productivity by managing communication channels
- Database management in SAP.
- Data and Finance Entry in MYOB.
- Executed record filing system to improve document organization and management.
Education
Negotiator Workshop - Skilled Negotiator
The GAP Partnership
Melbourne, VIC05.2023
Certificate of Key Account Management - Key Account Management
RAIN Group
Melbourne07.2021
Skills
- Key Account Management
- Client Relationship Building
- Cross-Functional Collaboration
- Sales forecasting
- Goal setting
- Strategic planning
- Effective communication
- Project management
- Problem-solving abilities
Timeline
Key Account Manager
Campari Australia
10.2017 - Current
Makeup Artist
MAC Cosmetics
07.2015 - 10.2016
Administrative Assistant
LashDesign Studios
07.2012 - 06.2015
Negotiator Workshop - Skilled Negotiator
The GAP Partnership
Certificate of Key Account Management - Key Account Management
RAIN Group
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