Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Timeline
Generic

Kelsey Davidson

Butler,WA

Summary

Dynamic and versatile professional with experience at McDonald's and Netball WA, demonstrating exceptional customer service and communication skills. Excelled in high-pressure environments, effectively resolving customer and player concerns, while promoting teamwork and sportsmanship. Skilled in cash handling and maintaining hygiene standards, I consistently enhanced customer satisfaction and team efficiency.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Restaurant Crew Member

McDonald's
04.2023 - Current
  • Worked well with teammates and accepted coaching from management team.
  • Supported management in training new crew members, leading to improved performance and faster onboarding.
  • Resolved customer concerns promptly and professionally, maintaining high levels of customer retention and loyalty.
  • Worked front counter, drive-thru and other areas.
  • Prioritized teamwork through assisting fellow crew members as needed during busy periods or low staffing situations.
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Collaborated with team members for seamless service during high-volume shifts.
  • Demonstrated versatility by cross-training in various stations within the restaurant, contributing to overall team productivity.
  • Managed time effectively while juggling multiple responsibilities during busy shifts, minimizing delays in service delivery.
  • Resolved customer complaints to patron satisfaction, resulting in repeat business.
  • Cleaned and maintained all areas of restaurant to promote clean image.
  • Operated cash register to ring up final bill and process various forms of payment.
  • Followed safety and sanitation policies while handling food and beverages to uphold proper health standards.

Netball Umpire

Netball WA
04.2021 - Current
  • Promoted good sportsmanship among players.
  • Improved player understanding of the game through clear communication and explanation of rule infractions.
  • Navigated difficult situations using effective communication and explanation of game rules.
  • Upheld the integrity of the sport by remaining impartial and unbiased while making critical calls during matches.
  • Promoted a respectful atmosphere on court by enforcing sportsmanship standards among all participants consistently throughout matches.
  • Communicated with officials, coaches and players to provide information and discuss problems.
  • Cultivated positive relationships with players, coaches, and administrators through professional interactions during games and events.
  • Maintained a safe playing environment for athletes by monitoring gameplay and addressing rule violations promptly.
  • Maintained fair environment by serving as mediator to resolve conflicts.
  • Assisted in resolving disputes between teams or individual players calmly, efficiently, and professionally when necessary during matches.
  • Displayed exceptional situational awareness by anticipating potential on-court incidents and proactively intervening to prevent escalations.

Education

Butler College

Skills

  • Excellent customer service
  • Patience and empathy
  • Reliability and punctuality
  • Cleanliness and hygiene
  • Customer service
  • Multitasking and organisation
  • Workplace safety
  • Cash handling
  • Interactive communication skills
  • Initiative and Self-motivation
  • Safety
  • Supplies monitoring and restocking

Certification

Working with Children.

Qualified Umpire.

Accomplishments

    I have qualified as a netball umpire and have been umpiring for the last 4 years, working with a wide range of age groups from 5 years old to 15 years old. I have also been involved with the Net Set Go program which teaches young children to play netball. I am a assistant coach to a team of 12-13 year olds and I'm currently studying to gain my coaches qualifications.

Timeline

Restaurant Crew Member

McDonald's
04.2023 - Current

Netball Umpire

Netball WA
04.2021 - Current

Butler College

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Kelsey Davidson