Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kelsey Dean

Orange

Summary

Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills.

Overview

8
8
years of professional experience

Work History

Administrative Assistant

Future Build CPD
02.2020 - Current
  • Completed clerical tasks such as filing, copying ,and distributing mail.
  • Interacted with customers by phone, email, or in person to provide information.
  • Managed daily entry and kept clerical information accurate and up-to-date.
  • Ordered office supplies and kept office stocked with needed resources to operate smoothly.
  • Created purchase orders and tracked invoices to avoid missed or delayed shipments.
  • Managed accurate and timely processing of over 200 invoices per month.
  • Processed payments and documents such as invoices and statements.
  • Wrote engaging and successful marketing, advertising, and website copy.
  • Increased customer engagement through social media.
  • Developed marketing content such as blogs, promotional materials, and advertisements for social media.

Front of House Team Member

Good Eddy
01.2017 - 07.2024
  • Built rapport with regular customers by remembering names, preferences, or personal details that enhanced their experience at the establishment.
  • Reset tables between guests by restocking low items and wiping down surfaces.
  • Established welcoming atmosphere by greeting each guest warmly.
  • Handled high-pressure situations with grace, maintaining excellent service standards even during peak hours or understaffed shifts.
  • Maintained tidy and organized work area to preserve aesthetics and support cleanliness and quality standards.
  • Utilized point-of-sale systems effectively to process transactions accurately and maintain financial records.
  • Assisted servers with delivering food, filling beverages, and retrieving items for guests.

Sales Assistant

Danielle Louise Fashion
03.2021 - 10.2023
  • Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
  • Processed transactions accurately while maintaining a high level of customer service.
  • Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
  • Met and exceeded sales targets consistently, contributing to overall team success.
  • Established rapport with customers using active listening and interpersonal skills.
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Trained new employees on proper protocols and customer service standards.
  • completed point of sale opening and closing procedures.
  • Maintained tidy and organized store environment to comply with cleanliness standards.

Retail Assistant

Belle Amoire
07.2017 - 07.2020
  • Used POS system to process sales, returns, online orders, and gift card activations.
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Boosted customer satisfaction by providing exceptional service and addressing inquiries efficiently.

Education

High School Diploma -

Kinross Wolaroi School
Orange, NSW
09-2012

Skills

  • Software applications: Xero, workflow max, Microsoft office, POS and retail express
  • Opening and closing procedures
  • Credit and debit card processing
  • Payment processing
  • Social media platforms
  • Administrating social media accounts
  • Upselling strategies
  • Meeting KPIs
  • Office Management
  • Account reconciliation
  • Administrative support

Timeline

Sales Assistant

Danielle Louise Fashion
03.2021 - 10.2023

Administrative Assistant

Future Build CPD
02.2020 - Current

Retail Assistant

Belle Amoire
07.2017 - 07.2020

Front of House Team Member

Good Eddy
01.2017 - 07.2024

High School Diploma -

Kinross Wolaroi School

Similar Profiles

CREATE PROFILE
Kelsey Dean