Kelsey Fuller
Orlando,Florida
Summary
A dynamic and dedicated service-oriented professional who thrives in a collaborative environment. Passionate about improving processes and practices to create the best possible outcome, utilizing strong organizational and critical thinking skills. Effective communicator, able to correspond clearly and concisely. Striving to provide a meaningful impact in all that I do.
Overview
10
10
years of professional experience
Work History
New Location Success Strategist
Serendipity Labs
09.2023 - 03.2024
- Prepared newly developed locations for success including project management and training on site to execute on sales, building membership, marketing and community outreach, local brand awareness, and member satisfaction
General Manager
Serendipity Labs
08.2022 - 09.2023
- Oversaw on-site team to ensure completion of sales and operational daily tasks, maintained high occupancy, achieved budgeted revenue targets and profitability, and delivered excellent member experience
Area Sales Manager
Expansive Workspace
06.2021 - 08.2022
- Generated profitable new business through prospecting and enquiry handling to successfully meet sales targets
Community Manager
Expansive Workspace
09.2019 - 06.2021
- Provided all operational support for clients, anticipating client needs at all times
Guest Services Manager
Aloft Orlando Downtown
09.2017 - 09.2019
- Built, trained, and led an efficient and hospitable team, fostering a productive workplace
Front Office Manager
Hilton Garden Inn Orlando Airport, JHM Hotels
09.2016 - 09.2017
- Built, trained, and lead an efficient and hospitable team, fostering a productive workplace
Front Desk Supervisor
Aloft Orlando Downtown
08.2015 - 09.2016
- Supervised and trained front desk staff on protocol, motivated and encouraged teamwork and individual success
Front Desk Agent
Aloft Orlando Downtown
01.2015 - 08.2015
- Efficiently greeted, registered, and catered to guests in any way possible, providing outstanding service
Front Desk Agent
13 Lunas Hostel
10.2014 - 12.2014
- Worked primarily in reception, including check-in and check-out, giving tours of the facility
Intern
Andes Trek Ltd.
07.2014 - 10.2014
- Worked as part of a team to market the ecotourism and adventure tour operator, assisting in guiding tours
Education
Master's - Hospitality Management
Rosen College of Hospitality, University of Central Florida
Orlando, FL06.2018
Bachelor of Science - Sociology
Appalachian State University
Boone, NC05.2014
Skills
- Microsoft Office Suite software programs, Salesforce, and GoogleSuite
- Strategic Planning
- Project Coordination
- Team Leadership
- Creative Problem Solving
- Client Relationship Management
- Sales and Business Development
Languages
Spanish
Professional Working
Timeline
New Location Success Strategist
Serendipity Labs
09.2023 - 03.2024
General Manager
Serendipity Labs
08.2022 - 09.2023
Area Sales Manager
Expansive Workspace
06.2021 - 08.2022
Community Manager
Expansive Workspace
09.2019 - 06.2021
Guest Services Manager
Aloft Orlando Downtown
09.2017 - 09.2019
Front Office Manager
Hilton Garden Inn Orlando Airport, JHM Hotels
09.2016 - 09.2017
Front Desk Supervisor
Aloft Orlando Downtown
08.2015 - 09.2016
Front Desk Agent
Aloft Orlando Downtown
01.2015 - 08.2015
Front Desk Agent
13 Lunas Hostel
10.2014 - 12.2014
Intern
Andes Trek Ltd.
07.2014 - 10.2014
Master's - Hospitality Management
Rosen College of Hospitality, University of Central Florida
Bachelor of Science - Sociology
Appalachian State University