Kelsey Manning
Glenelg,SA
Summary
Kelsey is currently working at the Adabco Boutique Hotel as their Front Office Supervisor. This means Kelsey is the first point of contact for Guest at the Hotel. Kelsey's duties include Booking Accommodation for guests both in person, over the phone and via email. Answering phones. Handling customer enquiries and questions. Taking payment for bookings both electronically and cash. And handling Customer requests. Kelsey is a dedicated, passionate person; Kelsey has great Communication skills, is organised and thrives in a team environment. Kelsey likes to give her customers the best possible experience at any given time.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Front Office Supervisor
Adabco Boutique Hotel
2020.09 - Current
- Responsibilities include: ReservationsGuests services, Shift supervision, Housekeeping Team allocations, Corresponding / organising emails, Guest Arrivals and Departures, Room Inspections, Hotel walk through(level checks), Enquires/Quotes, Reception duties
Receptionist
The Soho Hotel Adelaide
2019.07 - 2020.08
Receptionist
Anzac Highway Comfort Inn
2015.11 - 2019.07
Store Manager
Subway - Bayside Village
2013.03 - 2015.11
Education
Foundation Studies -
University of South Australia
Adelaide, SA01.2019
Skills
- Telephone Customer Service
- Written Communication
- Reservations
- Hotel Reception
- Staff Supervision
- Siteminder System
- POS Software
- Rms Property Management Software
- Face to Face Communication
- Guest Services
- Communication Skills
- Scheduling and Calendar Management
- Inquiry Response
- Oral and Writing Communication
- Organizational skills
- Multitasking proficiency
Certification
Responsible Service of Alcohol Certificate
Timeline
Front Office Supervisor
Adabco Boutique Hotel
2020.09 - Current
Receptionist
The Soho Hotel Adelaide
2019.07 - 2020.08
Receptionist
Anzac Highway Comfort Inn
2015.11 - 2019.07
Store Manager
Subway - Bayside Village
2013.03 - 2015.11
Foundation Studies -
University of South Australia
Responsible Service of Alcohol Certificate
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