Kelsey Marah
PERTH
Summary
Highly dedicated professional with 10+ years of customer service and administrative experience, including five years in the financial sector and contact-centre environments. Thrives in fast-paced, target-driven roles, consistently exceeding objectives while delivering exceptional service and efficient administrative support. Experienced in team leadership, office administration, staff training, document management, and operational compliance. Adaptable and quick to learn, with strong communication, active listening, and conflict-resolution skills supported by high emotional intelligence. Recognised for reliability, professionalism, and a proactive approach to achieving results. Seeking a challenging role to leverage expertise and drive continued growth.
Overview
7
7
years of professional experience
Work History
Administrative Assistant
Fuzion Insurance
Perth
01.2026 - Current
- Collected and verified client information to support personal risk insurance applications
- Guided clients through personal risk insurance application processes, ensuring accuracy and completeness
- Liaised with clients via phone and email to obtain outstanding documentation and clarify requirements
- Prepared and submitted application documentation in line with compliance and insurer guidelines
- Maintained accurate client records and updated internal systems with policy information
- Provided administrative support to brokers throughout underwriting and application stages
- Handled sensitive personal and financial information with strict confidentiality
- Supported clients by explaining documentation requirements and next steps in the application process
FOH Team Member
The Oyster Bar
08.2024 - 12.2025
- Delivered a warm, professional welcome to guests and ensured a positive first impression.
- Trained new team members on service standards and operational procedures.
- Provided high-quality customer service by answering questions, offering recommendations, and resolving any issues promptly.
- Prepared and served a wide range of cocktails, beers, and beverages to a high standard behind the bar.
- Explained different wine varieties and made tailored suggestions based on customer preferences.
- Took customer orders accurately, served food and drinks efficiently, and ensured a smooth dining experience.
- Cleared and reset tables quickly to maintain restaurant flow and cleanliness.
- Assisted with closing duties, including cleaning the bar, restocking, and maintaining a tidy, organised workspace.
- Collaborated effectively with team members to ensure fast service and a welcoming atmosphere.
Supervisor
Perk and Palate by Coffee Man
03.2024 - 12.2025
- Acted as a trusted keyholder, responsible for daily opening and closing procedures.
- Counted and balanced tills at the end of each shift, ensuring accurate cash handling and reconciliation.
- Managed a team of 12–13 staff, providing guidance, support, and clear communication to maintain smooth service operations.
- Oversaw stock control and ordering, ensuring the café remained fully supplied and reducing product wastage.
- Delivered high-level customer service, resolving complaints and issues promptly and professionally.
- Coordinated daily shift operations, delegating tasks, monitoring performance, and maintaining service standards.
- Trained new employees and supported ongoing staff development to maintain a knowledgeable, confident team.
- Ensured compliance with health, safety, and food-handling regulations at all times.
- Maintained a clean, organised, and safe work environment to uphold café presentation and hygiene standards.
- Adapted quickly during peak periods, ensuring efficient workflow and minimal wait times.
Senior Customer Service Representative
ALLIED IRISH BANK
02.2019 - 01.2024
- Managed 80+ daily customer calls, resolving complex queries on banking products, including card issues, fraud cases, and tax-related inquiries, consistently delivering exceptional service.
- Assisted in leading and motivating a team of 10+ advisors, ensuring operational efficiency and high team performance.
- Monitored and evaluated team calls to maintain 100% compliance with regulatory standards and internal procedures.
- Consistently exceeded KPIs while achieving flawless quality on all personal calls.
- Developed and prepared comprehensive training materials, improving departmental knowledge and workflow efficiency.
- Led training and upskilling initiatives for new and existing staff, boosting team capability and confidence.
Education
Do Food Safely
Holy Family Secondary School
Kildare, IrelandAPA in Financial Advice (Regulations and Loans)
National University of Ireland
Responsible Service Of Alcohol -
Clear To Work
Skills
- Customer Service & Communication
- Leadership & Team Management
- Banking Knowledge & Compliance
- Performance & Quality Management
- Training & Development
- Administration & Reporting
- Problem-Solving & Multitasking
- Adaptability & Stakeholder Management
Languages
English
References
References available upon request.
Timeline
Administrative Assistant
Fuzion Insurance
01.2026 - Current
FOH Team Member
The Oyster Bar
08.2024 - 12.2025
Supervisor
Perk and Palate by Coffee Man
03.2024 - 12.2025
Senior Customer Service Representative
ALLIED IRISH BANK
02.2019 - 01.2024
Do Food Safely
Holy Family Secondary School
APA in Financial Advice (Regulations and Loans)
National University of Ireland
Responsible Service Of Alcohol -
Clear To Work