Kelsey MCClintock
Perth,Western Australia
Summary
Business graduate professional with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
4
4
years of professional experience
Work History
Ecommerce Administrator
McElhinneys Department Store
Ballybofey, IE
01.2022 - Current
- Manage and update stock and inventory on the McElhinneys website, ensuring accurate and up-to-date product information is displayed
- Efficiently plan and prioritize workload to meet company targets, ensuring timely updates and availability of products online
- Collaborate closely with buyers and management to stay informed about new products and establish plans of action for each season
- Utilize Shopify, Excel, and Microsoft Word daily to facilitate the distribution of stock online and streamline processes
- Maintain clear and effective written communication skills to ensure accurate and compelling product descriptions on the website
- Consistently meet deadlines and deliver high-quality work, ensuring a seamless and user-friendly online shopping experience for customers
- Stay updated with industry trends and best practices in e-commerce administration, continuously improving skills and knowledge
- Pay meticulous attention to detail, proofreading and editing all content to ensure accuracy and professionalism.
Leaving & Junior Cert Exams Special Centre Superintendent
Finn Valley College
01.2022 - 12.2022
- Supervised candidates during Leaving and Junior Cert exams, ensuring a smooth and organized examination process
- Managed the distribution of exam papers, meticulously verifying and ensuring the correct papers were provided to each candidate
- Maintained a calm and focused environment during exams, effectively managing any disruptions or issues that arose
- Collaborated with the examination board and school administration to ensure compliance with exam regulations and guidelines
- Implemented efficient procedures for the collection and secure storage of completed exam papers, ensuring confidentiality and integrity
- Communicated clearly and effectively with candidates, providing necessary instructions and guidance throughout the examination period
- Maintained accurate records and documentation related to exam administration, ensuring a comprehensive and organized system
- Diligently proofread all exam materials and documentation, ensuring accuracy and adherence to established protocols.
Receptionist
Villa-Rose & Jacksons Hotel
Ballybofey, IE
01.2021 - 12.2022
- Demonstrated exceptional customer service skills by promptly answering and directing all incoming calls, ensuring a positive and professional experience for callers
- Interacted with guests and the public on a daily basis, addressing their needs and ensuring their satisfaction with the hotel's services
- Effectively handled guest complaints, resolving issues promptly and minimizing any disruptions to their stay
- Managed bookings for accommodations, efficiently allocating rooms and ensuring smooth check-in and check-out processes
- Prepared bills and processed payments for guests, maintaining accurate records and providing excellent financial management
- Provided accurate and helpful information to guests, addressing their queries and concerns through extensive knowledge of the hotel's offerings and utilizing online resources
- Maintained clear and concise communication with guests and colleagues, avoiding industry-specific jargon and ensuring clarity and understanding
- Diligently proofread all official documentation and correspondence, ensuring accuracy and professionalism in all interactions
- Provided meticulous housekeeping services at Villa-Rose & Jacksons Hotel, ensuring cleanliness and comfort for guests
- Demonstrated attention to detail in maintaining high standards of cleanliness and hygiene throughout the hotel
- Efficiently managed and prioritized tasks to meet daily housekeeping requirements
- Collaborated with team members to ensure smooth operations and timely completion of tasks
- Received positive feedback from guests for maintaining a clean and welcoming environment
- Adhered to established hotel policies and procedures to ensure guest satisfaction and safety
- Proactively identified and reported maintenance issues to the appropriate departments for prompt resolution
- Consistently upheld the hotel's reputation for cleanliness and professionalism.
Housekeeping
Villa-Rose & Jacksons Hotel
Ballybofey, IE
01.2020 - 12.2021
- Provided meticulous housekeeping services at Villa-Rose & Jacksons Hotel, ensuring cleanliness and comfort for guests
- Demonstrated attention to detail in maintaining high standards of cleanliness and hygiene throughout the hotel
- Efficiently managed and prioritized tasks to meet daily housekeeping requirements
- Collaborated with team members to ensure smooth operations and timely completion of tasks
- Received positive feedback from guests for maintaining a clean and welcoming environment
- Adhered to established hotel policies and procedures to ensure guest satisfaction and safety
- Proactively identified and reported maintenance issues to the appropriate departments for prompt resolution
- Consistently upheld the hotel's reputation for cleanliness and professionalism.
Party Host/ Waitress
Century Complex
- Provided exceptional customer service in a fast-paced restaurant environment at Century Complex
- Demonstrated strong multitasking skills by efficiently serving customers, taking orders, and ensuring customer satisfaction
- Successfully hosted parties and events, ensuring a memorable experience for children and parents
- Maintained cleanliness and hygiene standards throughout the establishment, contributing to a pleasant dining atmosphere
- Collaborated effectively with team members to ensure smooth operations and timely service
- Adapted quickly to changing priorities and demands, ensuring efficient and effective service delivery
- Demonstrated a positive and friendly attitude towards customers, creating a welcoming and enjoyable dining experience
- Consistently upheld high standards of professionalism and integrity in all interactions with customers and colleagues.
Education
Bachelor of Business with Spanish -
Atlantic Technological University
Leaving Certificate -
QQI Level 5 Certificate in Business Administrations -
Honors Certificate in Advanced Typing -
Skills
- Strong admin skills
- Receptionist skills
- Planning and prioritization
- Collaboration with buyers and management
- Utilizing Shopify, Excel, and Microsoft Word
- Written communication skills
- Meeting deadlines and delivering high-quality work
- Customer service skills
- Cash handling and transactions accuracy
- Stock replenishment
- Phone etiquette
- Time management abilities
- Interpersonal Communication
- Task Prioritization
- Problem-solving aptitude
- Active Listening
- Teamwork and Collaboration
- Reliability & Adaptability
- Attention to Detail & Multitasking
Accomplishments
McElhinneysMcElhinneys
- Bachelor of Honors Degree In Business with Spanish
- Received a Certificate for Intercultural Competence in Global Citizenship
- QQI Level 5 Certificate in Business Administrations
- Honors Certificate in Advanced Typing
Languages
- Spanish
- English
Timeline
Ecommerce Administrator
McElhinneys Department Store
01.2022 - Current
Leaving & Junior Cert Exams Special Centre Superintendent
Finn Valley College
01.2022 - 12.2022
Receptionist
Villa-Rose & Jacksons Hotel
01.2021 - 12.2022
Housekeeping
Villa-Rose & Jacksons Hotel
01.2020 - 12.2021
Party Host/ Waitress
Century Complex
Bachelor of Business with Spanish -
Atlantic Technological University
Leaving Certificate -
QQI Level 5 Certificate in Business Administrations -
Honors Certificate in Advanced Typing -
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