Summary
Skills
Work History
Education
Generic

Kelsey powell

Cromer,NSW

Summary

Professional in hospitality industry, bringing valuable experience and results-oriented mindset. Known for fostering team collaboration and adapting to changing needs. Skilled in conflict resolution and maintaining welcoming atmosphere, with strong focus on guest experience and operational efficiency.

Skills

  • Strong work ethic
  • Customer service
  • Team player attitude
  • Problem-solving
  • Team collaboration
  • Multitasking and organization
  • Clear communication

Work History

Front of House Employee

Two Hungry Bears
Brookvale, NSW
08.2024 - Current
  • Maintained a clean and welcoming environment for guests, contributing to positive dining experiences.
  • Enhanced customer satisfaction by providing attentive service and addressing inquiries in a timely manner.
  • Trained new staff in front-of-house procedures, customer relations, and cleaning.
  • Monitored inventory levels for front of house supplies and communicated reordering needs to management proactively.
  • Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
  • Accurately operated cash register to process customer payments.
  • Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins.
  • Resolved customer inquiries and complaints promptly to maintain positive experiences.

Football Coach

Pro Eleven Football
Warriewood, NSW
04.2023 - 12.2024
  • Developed and implemented training programs to enhance players' skills and teamwork.
  • Conducted practice sessions focused on strategic play and skill development.
  • Organized team activities to promote cohesion and enhance overall morale.
  • Fostered positive relationships with players, parents, and community stakeholders to support team initiatives.
  • Enhanced player skills through focused coaching, personalized feedback, and tailored drills.
  • Encouraged sportsmanship and teamwork among players both on the field and during off-field activities.

Front of House Employee

Stockmans Burger Place
Dee Why, NSW
09.2022 - 06.2024
  • Implemented best practices for inventory management and supply ordering processes.
  • Performed opening and closing duties diligently, ensuring the restaurant was ready for optimal operations each day.
  • Assisted servers with delivering food, filling beverages, and retrieving items for guests.
  • Established welcoming atmosphere by greeting each guest warmly.
  • Trained new front of house employees on company policies, menu knowledge, and customer service techniques for seamless integration into the team.
  • Reset tables between guests by restocking low items and wiping down surfaces.
  • Promoted an inclusive, respectful work environment by collaborating effectively with diverse colleagues and addressing any conflicts professionally.
  • Managed phone lines, taking reservations, processing takeout orders, and addressing any customer concerns with professionalism.

Front of House Employee

The Pottery Cafe
Collaroy, NSW
03.2021 - 09.2022
  • Managed customer interactions to enhance satisfaction and streamline service delivery.
  • Assisted in maintaining cleanliness and organization of dining and service areas.
  • Trained new staff on operational procedures and customer service standards.
  • Collaborated with team members to ensure efficient food and beverage service.
  • Supported event coordination, contributing to successful execution of special gatherings.
  • Handled high-pressure situations with grace, maintaining excellent service standards even during peak hours or understaffed shifts.

Education

High School Diploma -

Narrabeen
Narrabeen, NSW
09-2025

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