Summary
Overview
Work History
Education
Skills
Languages
Availability
Timeline
Generic

Kelsey Ting

Melbourne,VIC

Summary

Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. I'm available on Monday, Thursday, Saturday and Sunday. I would like to have a good conversation with customers and build a good I connection with them enjoy seeing my regular customers coming to shop every day, serving them good coffee to start their day.

Overview

3
3
years of professional experience

Work History

All Rounder

Korean Restaurant
02.2023 - 10.2023
  • Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Folded napkins and prepared silverware sets to provide adequate supply for host station.
  • Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
  • Processed orders and sent to kitchen employees for preparation.

Barista

Coffee House
12.2022 - 02.2023
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Maintained regular and consistent attendance and punctuality.
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
  • Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
  • Recommended products based on solid understanding of individual customer needs and preferences.
  • Used POS system to accurately enter orders and process payments.
  • Prepared specialty drinks such as cappuccinos, lattes and mochas.

Milk Tea Staff

Imuzu Viet Nam
11.2021 - 12.2022
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Established positive relationships with customers and other staff members.
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
  • Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
  • Prepared specialty drinks such as tea, powder, bubbles.
  • Prevented infections and maintained store professionalism by cleaning and sanitizing work areas daily.

Barista

Snob Coffee
01.2021 - 11.2021
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
  • Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
  • Trained new team members with positive reinforcement and respectful, encouraging coaching.
  • Used POS system to accurately enter orders and process payments.

Education

BBA - Economics

University of Economics Ho Chi Minh City
Ho Chi Minh, Viet Nam
03.2023

Skills

  • Teamwork and Collaboration
  • Public Speaking
  • Active Listening
  • Time Management
  • Friendly, Positive attitude
  • Barista skills
  • Calm under pressure and work hard
  • Responsible and carefully personality
  • Great team work skills

Languages

Vietnamese
Native or Bilingual
Chinese (Mandarin)
Limited Working
English
Professional Working

Availability

  • Monday : All day
  • Thursday : All day
  • Saturday : All day
  • Sunday : All day

Timeline

All Rounder

Korean Restaurant
02.2023 - 10.2023

Barista

Coffee House
12.2022 - 02.2023

Milk Tea Staff

Imuzu Viet Nam
11.2021 - 12.2022

Barista

Snob Coffee
01.2021 - 11.2021

BBA - Economics

University of Economics Ho Chi Minh City

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Kelsey Ting