Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Kelsey Triggs

Summary

Motivated Retail Manager with 9 years of experience smoothly running stores and coaching employees. Focused on increasing efficiency while reducing costs by implementing useful procedures. Resourceful and forward-thinking with hard-working and dedicated mindset. Proficient Retail Manager dedicated to hiring top-notch sales associates and maintaining smooth, efficient and highly successful store operations. Organized and effective at encouraging staff cooperation and productivity to meet and exceed objectives. Born leader and analytical problem-solver with proven team building and management success. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

13
13
years of professional experience

Work History

Retail Store Manager

OPSM
08.2014 - Current
  • Enhanced customer satisfaction through training staff on exceptional customer service practices and conflict resolution techniques.
  • Optimized inventory management with regular audits, forecasting demands.
  • Improved store sales by implementing effective marketing strategies and attractive visual merchandising.
  • Working along side Optometrists assisting with testing, referrals, making appointments, and assisting with managing expectations.
  • Day to day management duties such as rosters, payroll, assisting with budgeting, on going training to other employees, tending to customers requirements and needs
  • Great personable skills dealing with a range of clients and patient's in the one of the largest stores in the northern suburbs

Crew Trainer

Mc Donald's
03.2011 - 08.2014
  • Enhanced crew performance by implementing effective training strategies and customized lesson plans.
  • Facilitated open communication between crew members, promoting teamwork and collaboration.
  • Conducted hands-on demonstrations and practical exercises to reinforce learning concepts.
  • Coordinated with other departments to ensure seamless integration of new hires into their respective roles upon completion of training modules.

Education

Certificate IV - Human Resources Development

Set Solutions
Melbourne, VIC
06.2014

Certificate IV - Front Line Management

Set Solutions
Melbourne, VIC
06.2014

Certificate IV - Business

Set Solutions
Melbourne, VIC
06.2014

Certificate III - Business Administration And Management

Australia Pacific Training Institute
Melbourne, VIC
05.2013

Certificate III - Retailing

Australian Apprenticeships
Melbourne, VIC
09.2011

Skills

  • Profit and Loss Management
  • Retail Employee Training
  • Shift Scheduling
  • Performance Monitoring
  • Goal Setting
  • Coaching and Mentoring
  • Problem-Solving
  • Upselling and Cross Selling
  • Visual Merchandising
  • Detail Oriented
  • Staff Management
  • Customer Service

References

Susan Anastasiadis | Managing Optometrist, Preston

e: susan.orfanidis@opsm.com.au

m: 0412 635 440 / 03 9471 0057


Janette Heywood | Senior Optical Dispenser, Preston

e: janette.heywood@opsm.com.au

m: 0417 393 557


Nicole Turley | Previous OPSM Store Manager, Collins St CBD

e: nicole@neuaudio.com.au

m: 0408 366 372


Claudia Cerni | Optometrist, Preston

e: claudia.cerni@opsm.com.au

m: 0415 723 686 / 03 9471 0057

Timeline

Retail Store Manager

OPSM
08.2014 - Current

Crew Trainer

Mc Donald's
03.2011 - 08.2014

Certificate IV - Human Resources Development

Set Solutions

Certificate IV - Front Line Management

Set Solutions

Certificate IV - Business

Set Solutions

Certificate III - Business Administration And Management

Australia Pacific Training Institute

Certificate III - Retailing

Australian Apprenticeships

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