Kelsie Mackay
Mudgee
Summary
Experienced Production Manager successful maintaining consistent on-time delivery for customers. Well-organized, proactive and resourceful in dealing with routine and complex production issues.
With a sales and administrative history specialising in driving profitable growth in competitive sectors through proactive account management and identifying of clients’ needs. Adopts a consultative selling approach to ensure specific client requirements are met whilst focusing on exceeding their expectations for service quality. An innovative strategist who has contributed to projects that have enhanced productivity and customer retention rates. Commercially astute and entrepreneurial with an instinct for identifying and maximising new business opportunities.
Overview
18
18
years of professional experience
Work History
Production Manager
Mudgee Meat
08.2024 - Current
- Resolved issues quickly to maintain productivity goals.
- Managed multiple projects concurrently, ensuring timely completion and meeting budget constraints.
- Increased overall productivity by identifying bottlenecks in the production process and proposing effective solutions.
- Oversaw quality control efforts, maintaining strict adherence to industry standards and regulatory requirements while achieving high levels of customer satisfaction.
- Provided ongoing coaching and feedback for employees, supporting their professional growth while reinforcing company values and expectations around performance standards.
- Spearheaded continuous improvement efforts, collaborating with team members to identify areas for potential enhancement.
Meat Packer & Office Assistant
Mudgee Lamb
01.2022 - 11.2023
- Ensuring all health and safety food program standards are being followed correctly
- Working effectively in a team but also ability to work efficiently alone
- Greeting customers as they arrive in the store
- Handling of logistics in the packing and handling of customer orders as they leave the store
- Attention to detail with the packing of orders and ensuring customer packs have correct items
- Proactive with any all jobs that require doing
- Housekeeping of front of shop and office
- General administration tasks
Customer Service & Sales Assistant
Superpetz
01.2021 - 01.2022
- Passionate on providing high level customer service with each and every customer interaction
- Self-motivated in gaining further knowledge on pet care products for a wide range of animals
- Responsible for first impression via phone and greeting customers as when entering the store
- Providing customers with information on different food choices including dry food and a raw feeding option
- Maintaining stock levels and creating eye catching markable product displays
- Ensuring the store looked its best at all times with consistent monitoring of housekeeping
- Updating customer details and managing loyalty the programs
Customer Service Manager
Ahrens Sheds
01.2018 - 01.2020
- Proven track record with resolving and reducing customer complaints and meeting customer service level agreements
- Responsible for successful strategic initiatives to improve team productivity
- Develop and implement customer service policies and produces
- Handle complex customer projects
- Maintaining and developing relationships with both customers and suppliers
- Manage internal Engineering team and the administration team to ensure projects are completed on time
- Liaise with company management to support and implement growth strategies
Sales Support Coordinator
Ahrens Sheds
01.2016 - 01.2018
- First point of contact for incoming sales support tickets and inquiries, main point of contact for maintenance, mailing, shipping, supplies, bills, administrative tasks while providing as a1st level support for software issues
- Oversee product-related activities including defects, complaints, conflict resolution, sourcing and implementations
- Consistently review existing processes, business problems, policies and procedures to identify potential improvements, options and solutions before proposing to senior management’s approval prior to implementation
- Lead and support a wide range of internal and special projects with knowledge of full lifecycle and post-delivery
- Provide training to distributors on internal systems and software to maximise partnership and streamline processes
- Essential role in major sales and operational aspects such as process mapping, process implementation, A/R, quotations, negotiations, contract management, supplier management, service review and performance evaluation
Account Representative: Internal OEM
Donaldson Filtration Solutions Australasia
01.2014 - 01.2016
- Pivotal role in account management with focus on processing purchasing quotations, warehousing and dispatch while strengthening existing client relations by recommending products/services in alignment with clients’ needs
- Raised pre-work documents to expedite rebranding for existing products to integrate into Donaldson’s brand
- Ensured compliance to all relevant regulations, legislations and environmentally sustainable work practices
Customer Service Officer
Donaldson Filtration Solutions Australasia
01.2010 - 01.2014
- Contributed to the ordering procedure by overseeing order processing and order expedition while working closely with warehouse teams and internal departments to meet tight deadlines and strengthen client relationships
- Participated during OEM business meetings focusing on improving customer service and operational aspects
Receptionist & Administrative Officer
BP Computer Services Brisbane
01.2009 - 01.2010
- First point of contact for customers with focus on attending to inquiries, resolving/escalating complaints, conflict resolution, cash/credit handling and supporting administration via document drafting and database management
Retail- Customer Service Representative
Mega Fruit Barn
01.2007 - 01.2008
- Delivered quality customer service while supporting daily operational aspects such as attending to incoming calls, opening/closing business premises, food preparation, monetary transactions and strengthening customer relations
Education
Certificate III - Business Administration
Careers Australia Institute of Training
Intermediate Excel Course - undefined
Ourimbah Community College
Graduate - undefined
Morisset High School
Skills
- Microsoft Office Suite
- Xero
- Organization skills
- Time management
- Customer service
- Active listening
- Critical thinking
- Data entry
- Problem-solving
- Team development
- Production planning
- Operations management
- Staff management
- Continuous improvements
Core Competencies
- Strategic Planning
- Sales
- Supplier Management
- CRM
- Project Management
- Problem Solving
- Process Mapping
- Report Writing
- Account Management
- Cross-Selling/Upselling
- Achieves Targets
- Continuous Improvements
Timeline
Production Manager
Mudgee Meat
08.2024 - Current
Meat Packer & Office Assistant
Mudgee Lamb
01.2022 - 11.2023
Customer Service & Sales Assistant
Superpetz
01.2021 - 01.2022
Customer Service Manager
Ahrens Sheds
01.2018 - 01.2020
Sales Support Coordinator
Ahrens Sheds
01.2016 - 01.2018
Account Representative: Internal OEM
Donaldson Filtration Solutions Australasia
01.2014 - 01.2016
Customer Service Officer
Donaldson Filtration Solutions Australasia
01.2010 - 01.2014
Receptionist & Administrative Officer
BP Computer Services Brisbane
01.2009 - 01.2010
Retail- Customer Service Representative
Mega Fruit Barn
01.2007 - 01.2008
Intermediate Excel Course - undefined
Ourimbah Community College
Graduate - undefined
Morisset High School
Certificate III - Business Administration
Careers Australia Institute of Training
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