Kelsie Penny
North Ward,QLD
Summary
Reliable and upbeat retail Assistant, successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level hospitality position. Ready to help team achieve company goals.
Overview
6
6
years of professional experience
Work History
Retail Associate
Woolworths Group
09.2018 - Current
- Used POS system to process sales, returns, online orders, and gift card activations.
- Worked with loss prevention in monitoring shopper behavior.
- Maintained clean sales floor and straightened and faced merchandise.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Greeted customers and helped with product questions, selections, and purchases.
- Utilized upselling techniques to promote additional products and increase sales.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Developed professional relationships with customers to increase loyalty, retention and rapport.
- Helped customers complete purchases, locate items, and join reward programs.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Drove customer loyalty and consistent sales through friendly service and knowledgeable assistance.
- Promoted offerings by expression passion for company brand, products, services and solutions to customers.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Balanced and organized cash register by handling cash, counting change, and storing coupons.
- Managed cash register after end of shift to balance and record accurate transactions.
Beauty Therapist
Kristalz Hair Studio
02.2017 - 06.2017
- Processed payments, entering sales in register for prompt customer service.
- Analyzed client needs and came up with individualized and continuous treatment plans.
- Created memorable customer experiences, adding bonus services such as head and neck massages during appointments.
- Helped customers feel relaxed and comfortable through conversation and personal relatability.
- Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
- Helped clients achieve desired looks for daily wear and special events by designing makeup strategies for each scenario.
- Recommended specific hair and beauty products to meet individual customer needs.
- Analyzed customer skin to assess conditions and skin type and suggest products and treatments.
- Developed in-depth product knowledge and kept up to date with latest trends in beauty to avail of resources and apply best practices.
- Identified skin and hair needs of customers to provide assistance in choosing best products.
- Educated clients on care processes and advised on further care and products.
- Handled stocking and cleaning of both therapeutic workspaces and front office.
- Followed up with customers to increase satisfaction with purchases and services.
- Applied makeup and skincare products to customers following guidelines to enable testing of brand.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Maintained counter and display areas for cleanliness and organization.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
Education
Heatley Secondary College
Heatley, QLDSkills
- Setting Up Booths
- Political Knowledge
- Retail Effectiveness
- Retail Knowledge
- Shelf Recovery
- Promotional Effectiveness Review
- Upselling Strategies
- Customer Buying Habits
- Merchandising and Display
- Team Cooperation
- Prioritizing Workflows
- Building Customer Loyalty
- Available Nights, Weekends and Holidays
- Inventory Replenishment
- Persuasive Selling
- Adaptable and Flexible
- Cash Register Operations
- Cleaning and Sanitizing
- Reading Comprehension
- Rewards Programs
- Verbal and Written Communication
- Goal-Driven
- Item Ticketing and Pricing
- General Housekeeping
- Dressing Room Assistance
- Flexible Hours
- Meeting Sales Goals
- Strong Communication and Interpersonal Skills
- Energy and Physical Stamina
- Professional Relationships
Beauty therapy diploma
I have a Diploms in Beauty therapy
Timeline
Retail Associate
Woolworths Group
09.2018 - Current
Beauty Therapist
Kristalz Hair Studio
02.2017 - 06.2017
Heatley Secondary College
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