Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
References
Timeline
Generic

Kelsie Potter

Echuca,VIC

Summary

Functions and Events Manager at Callaghan Hospitality Group overseeing operations for four venues. Expertise in project management and team leadership, with a focus on identifying growth opportunities and improving operational efficiency. Demonstrated ability to maintain budgetary control while enhancing customer service and staff development. Strong track record in building vendor relationships to elevate customer experiences.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Functions and Events Manager

Callaghan Hospitality Group
Echuca, Vic
11.2023 - Current
  • Identified new growth opportunities through comprehensive evaluation of industry trends.
  • Maintained up-to-date records of employee attendance, payroll information, vacation requests.
  • Guided, instructed, and developed team members to enhance job performance.
  • Established processes to ensure efficient workflow throughout the organization.
  • Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
  • Conducted regular meetings with staff to discuss progress and identify areas of improvement.

Gaming Manager

American Hotel Echuca
Echuca, Vic
02.2012 - 06.2021
  • Assisted in developing marketing strategies to attract new customers to the venues gaming area.
  • Enforced safety protocols within the premises while ensuring compliance with local laws governing gambling operations.
  • Maintained accurate records of all transactions related to gaming operations.
  • Displayed strong leadership skills when dealing with difficult situations involving patrons or employees.
  • Analyzed financial reports to identify areas of improvement or cost savings opportunities within the gaming department.
  • Provided training and development initiatives for new staff members joining the team.
  • Banking, rostering, managing staff

Education

Year 11 -

Echuca College
Echuca, VIC
12-2011

Skills

  • Project management and scheduling
  • Budget management and development
  • Event planning and billing
  • Vendor negotiation and relations
  • Staff training and development
  • Data analysis and reporting
  • Team leadership and collaboration
  • Customer service excellence

Accomplishments

  • Gaming room of the year AHA awards

Certification

  • Current driver's license
  • RSA Vic
  • VIC RSG
  • Working with children check
  • TAB Manager
  • VIC gaming license

References

References available upon request.

Timeline

Functions and Events Manager

Callaghan Hospitality Group
11.2023 - Current

Gaming Manager

American Hotel Echuca
02.2012 - 06.2021

Year 11 -

Echuca College

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Kelsie Potter