Summary
Overview
Work History
Education
Skills
Timeline
Generic
Kelsie Wood

Kelsie Wood

Summary

I'm a flexible individual with a high level of professionalism, patience and productivity. I am great within a team but also highly independent. As I am a bubbly, outgoing individual I can help bring motivation to a workforce which is crucial for reaching company goals. I have gained an extensive knowledge in retail throughout my 7 year journey in Primark and the skills I have developed will carry through to any job I take on next. I am keen to learn and explore new job opportunities whilst I take time away from Scotland. Outwith working, I am a very active individual who frequents at the gym and loves to take part in a variety of sports.

Overview

12
12
years of professional experience

Work History

FOH Supervisor

Mamas Dining Group
11.2023 - Current
  • Streamlined FOH operations for increased efficiency and enhanced guest experience.
  • Handled customer complaints professionally, resolving issues quickly to maintain a positive dining experience.
  • Performed cash handling activities and secured nightly bank deposits.
  • Managed a team of servers, bartenders, and hosts to ensure smooth service during peak hours.

Senior Manager

Primark
09.2022 - 09.2023
  • Motivated staff to achieve pivotal sales targets, monitoring and providing feedback on individual performance.
  • Toured sales floor regularly, assessing and improving daily operations.
  • Performed various store operations including opening and closing procedures, product display management and budget control.
  • Analysed sales figures, identifying areas to improve and implementing remedial action.

Trainee Manager

Primark
05.2022 - 09.2022

Supervisor

Primark
10.2018 - 05.2022

Counter Assistant

ALDO's Fish and Chip's
08.2016 - 10.2018

Retail Sales Assistant

Globetrotter's
08.2013 - 08.2016

Education

Higher National Diploma - Sports and Science

Uiversity of The West of Scotland

Scottish Qualifications Certificate - Higher

Prestwick Academy

Scottish Qualifications Certificate - National 5

Prestwick Academy

Skills

  • Commercial awareness
  • Training and development
  • Engaging leadership style
  • Relationship building
  • High-pressure environments
  • Stocktake management
  • Staff rota management
  • Store/Venue management

Timeline

FOH Supervisor

Mamas Dining Group
11.2023 - Current

Senior Manager

Primark
09.2022 - 09.2023

Trainee Manager

Primark
05.2022 - 09.2022

Supervisor

Primark
10.2018 - 05.2022

Counter Assistant

ALDO's Fish and Chip's
08.2016 - 10.2018

Retail Sales Assistant

Globetrotter's
08.2013 - 08.2016

Scottish Qualifications Certificate - Higher

Prestwick Academy

Scottish Qualifications Certificate - National 5

Prestwick Academy

Higher National Diploma - Sports and Science

Uiversity of The West of Scotland
Kelsie Wood