Kelson Ha
AUBURN
Summary
Energetic and enthusiastic business major student with 1 year experience in the retail industry and 4 years in the hospitality industry. Extremely passionate in hospitality and wishes to seek an opportunity to develop my career in the hospitality industry. Intrigued in expanding my knowledge and experience to new environments and wishes to bring my experience within this field of work. I am extremely motivated for this role and will always be ready to learn new things.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Section Waiter/Food and Beverage Server/Barista
Black Bar And Grill
09.2022 - 07.2023
- Provided courteous, friendly service while multitasking in fast-paced environment.
- Remained focused, calm and professional during peak rush hours.
- Adhered to health and safety standards while handling food and beverages.
- Greeted guests warmly to foster welcoming environment.
- Demonstrated success in maintaining high level of customer satisfaction.
- Addressed and handled customer complaints in polite and professional manner.
- Maintained up-to-date knowledge of menu options, specialties, and menu deviations to accurately relay information to guests.
- Cleaned and set up tables to promptly seat guests and reduce wait times.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Served food and beverages promptly with focused attention to customer needs.
- Served barista made coffee to customers with attention to detail with latte art
All rounder/Barista
ABC Milkbar
12.2019 - 01.2022
- Providing exceptional customer service
- Maximise customer satisfaction by understanding orders efficiently with good attitude
- Accepting customer's order through a POS system
- General cleaning during quiet hours
- Restocking produce in designated areas whilst following food safety regulations
- Preparing coffee by listening to customer's instructions
- Preparing sandwich and burger orders by following a strict instructions from receipt
- Cooking burgers and sides whilst following customer receipts
Kitchen Hand
Bankstown Sports Club
- Assisting chefs in preparing food orders
- Cutting vegetables and fruits whilst following food safety regulations
- Cooking pasta whilst following chef's intructions
- Preparing raw meats whilst following food safety regulations
Kitchen Hand
Great Southern Hotel
- Assisting chef with food orders
- Preparing and cutting produce following food safety standards
Decant Team Member/Customer Service
Kmart
07.2018 - 09.2019
- Met grade standards by removing defective products for recycling or disposal.
- Restocking products on the shelves
- Removing stock from cartons and sorting them into designated cages
- Greeting customers entering the store with a positive attitude
- Providing great customer service for any customer enquires over the phone
- Helping customers find their needs within the store
Education
Diploma of Business Extended -
Western Sydney University
Bankstown, NSW12 school student leader -
Trinity Catholic College
Auburn, NSW2020
Skills
- Confidence
- Excellent Customer Service skills
- Excellent Communication skills
- Perseverance and Motivation
- Negotiation and Persuasion
- Skills Capabilities of Adapting quickly
- Strong work ethic
- Team work/Independent work
Certification
- Currently holding a RSA competency card
- Certificate II in Kitchen Operations Hospitality 2020
Languages
English
Native or Bilingual
Chinese (Cantonese)
Professional Working
Chinese (Mandarin)
Limited Working
Timeline
Section Waiter/Food and Beverage Server/Barista
Black Bar And Grill
09.2022 - 07.2023
All rounder/Barista
ABC Milkbar
12.2019 - 01.2022
Decant Team Member/Customer Service
Kmart
07.2018 - 09.2019
Kitchen Hand
Bankstown Sports Club
Kitchen Hand
Great Southern Hotel
Diploma of Business Extended -
Western Sydney University
12 school student leader -
Trinity Catholic College
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