Kelvin Cheung
Summary
I possess extensive experience in customer service, developed over several years in retail, with a strong focus on interpersonal communication. Fluent in both English and Cantonese, I excel at building rapport with clients from diverse backgrounds. Whether working autonomously or as part of a team, I consistently contribute to achieving exceptional results through collaboration and initiative.
With a natural ability to understand customer needs and buying behaviors, I am skilled at creating positive interactions that foster loyalty. I am eager to apply my communication, problem-solving, and sales skills in a dynamic environment, and I am committed to continuous learning and growth to excel in a sales-driven role.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Personal Trainer
Self Employed
01.2024 - Current
- Educated clients on proper exercise techniques, reducing risk of injury during workouts.
- Motivated clients to stay on track with fitness goals with positive and friendly approach.
- Improved client fitness levels by developing personalized workout plans and monitoring progress.
- Assisted individuals in setting achievable fitness goals, monitoring progress for success.
- Increased client retention through consistent communication, motivation, and support.
- Maintained up-to-date knowledge of fitness training methods to inform approach.
Membership Sales Consultant
Fitness First
04.2023 - 01.2024
- Enhanced sales performance by regularly attending trainings, workshops, and mastering product knowledge.
- Monitored industry trends to stay up-to-date with competitors'' offerings, maintaining a competitive edge in the market while retaining existing members.
- Achieved monthly sales targets consistently by implementing effective sales strategies and tactics.
- . Supported administrative tasks such as processing payments, updating member records, and generating reports as needed to maintain operational efficiency within the department.
Team Member
Bunnings Warehouse
05.2022 - 10.2023
- Kept work areas clean, organised and safe to promote efficiency and team safety.
- Trained new team members by relaying information on company procedures and safety requirements.
- Operated pallet jack to move unloaded goods to correct locations in warehouse.
- Used POS system to process sales, returns, online orders and giftcard activations.
- Assisted customers with prompt and polite support in-person and via telephone.
Retail Associate
JD Sports
09.2020 - 04.2022
- I provide exceptional customer service by communicating and assisting customers with strong product knowledge, processing sales and meeting sales targets
- I was nominated to lead a team in the back of house operations as a result of my proven efficiency and organisational skills as a retail associate
- Assisting customers with queries, processing sales, returns and gift vouchers
- Frequently exceeded sales targets and KPI’s
- Directing deliveries in the stock room and coordinated the back of house team accordingly
- Organising the back of house set up to ensure stock replenishment, receipting and processing procedures were adhered to
Crew Member
McDonald's
12.2016 - 09.2020
- I worked collaboratively in a team to achieve results and ensure that customer service was delivered to the highest standard
- Adhering to safety and hygiene standards
- Taking initiative to clean and organise equipment, fittings and check inventory levels where appropriate to ensure a safe, clean working environment
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Maintained excellent attendance record, consistently arriving to work on time.
Education
Certificate of Fitness IV (Personal Training)
Australian Institute of Personal Trainers
01-2024
Bachelor of Health Science - Sport And Exercise Science
Western Sydney University
Sydney, NSW2025
St Paul Catholic College
2019
Skills
- Product Knowledge
- Leadership skills
- Health and wellness
- Service marketing
- Sales Expertise
- Relationship building
Certification
- First Aid Certificate
- CPR Certificate
- Police Check
- Working with Children Check
- Working towards Certificate of Fitness IV
- Drivers License
Timeline
Personal Trainer
Self Employed
01.2024 - Current
Membership Sales Consultant
Fitness First
04.2023 - 01.2024
Team Member
Bunnings Warehouse
05.2022 - 10.2023
Retail Associate
JD Sports
09.2020 - 04.2022
Crew Member
McDonald's
12.2016 - 09.2020
Bachelor of Health Science - Sport And Exercise Science
Western Sydney University
St Paul Catholic College
Certificate of Fitness IV (Personal Training)
Australian Institute of Personal Trainers
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