Kelvin Cook
Currarong,Qld
Summary
Seasoned business owner with a proven track record of enhancing operational efficiency and customer satisfaction at Krc Cleaning Services. Excelled in small business operations and relationship building, significantly increasing repeat business through exceptional client service. Skilled in operations management and verbal communication, adept at driving results and fostering strong client relationships. Talented Owner with excellent marketing, customer service and facility oversight skills and more than [Number] years of experience. Highly effective and comfortable working with people at all levels in organization.
Overview
17
17
years of professional experience
Work History
Owner
Krc Cleaning Services
02.2024 - Current
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Consulted with customers to assess needs and propose optimal solutions.
- Evaluated suppliers to maintain cost controls and improve operations.
Owner North West Carpet Cleaning Melton
North West Carpet Cleaning Melton
06.2018 - 01.2024
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Consulted with customers to assess needs and propose optimal solutions.
- Evaluated suppliers to maintain cost controls and improve operations.
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
Owner
Jim's Cleaning Caroline Springs Central
10.2007 - 06.2018
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Consulted with customers to assess needs and propose optimal solutions.
- Evaluated suppliers to maintain cost controls and improve operations.
Scruteenerring
The Summernats
01.2008 - 01.2018
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Strengthened communication skills through regular interactions with others.
Education
Cert 3 Hos[ipality Operations
Crown Casino Melbourne
Crown Casino Melbourne06.2001
High School Diploma -
Bendigo Senior Secondary Collage
Bendigo, VIC11.1997
Skills
- Customer Relations
- Small business operations
- Relationship Building
- Verbal and written communication
- Client Service
- Operations Management
- Business Management
Timeline
Owner
Krc Cleaning Services
02.2024 - Current
Owner North West Carpet Cleaning Melton
North West Carpet Cleaning Melton
06.2018 - 01.2024
Scruteenerring
The Summernats
01.2008 - 01.2018
Owner
Jim's Cleaning Caroline Springs Central
10.2007 - 06.2018
Cert 3 Hos[ipality Operations
Crown Casino Melbourne
High School Diploma -
Bendigo Senior Secondary Collage
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