Kelvin Gardiner
Summer Hill Creek,NSW
Summary
I was employed by Orange City Council as a Trainee Health and Building Surveyor. and once my course was completed as a Health Surveyor. I stayed in this role and Building Surveyor until December 1993.
I was appointed as Commercial and Emergency Services Manager in 1993 and undertook responsibilities for Orange Sale Yards, Orange Aquatic Centre, Orange Airport, Emergency Management and Bushfire Liaison.
Later the role was expanded to include Building Maintenance and Traffic Administration.
Responsibilities included-
- Preparation, implementation and monitoring budgets for each area of responsibility.
- Managing staff in each area.
- Writing detailed reports for Committees and Council.
- Preparing agendas and taking minutes at meetings.
- Writing and maintaining –
Orange Emplan
Orange EOC Procedures
Orange Aerodrome Emergency Plan and Procedures
Orange Aerodrome Transport Security Program
Orange Aerodrome Safety Management System
Orange Aerodrome Manual
- Liaising with the public, staff, Councillors, Government Departments, and Emergency Services.
- Development of the Building Asset Management plan.
- Quarterly reporting on performance indicators.
- Attending non Council meetings representing Council.
- Applying for grant funding.
- Collecting and analyzing data.
- Ensuring compliance with legislation.
Overview
37
37
years of professional experience
Work History
Commercial and Emergency Services Manager
Orange City Council
12.1980 - 10.2017
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Facilitated successful cross-functional collaborations for the completion of key projects, fostering strong working relationships among team members.
- Optimized resource allocation by conducting regular performance evaluations and providing personalized coaching for staff development.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Led change management initiatives to drive organizational transformation without compromising employee morale or productivity levels.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
- Championed diversity and inclusion efforts within the workplace, resulting in an inclusive environment that fostered creativity and innovation among employees from various backgrounds.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Ensured compliance with industry regulations and legal requirements by implementing comprehensive policies and training programs for staff members.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Improved safety procedures to create safe working conditions for workers.
- Planned and budgeted accurately to provide business with resources needed to operate smoothly.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanour by staying calm when addressing unhappy or angry customers.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Defined clear targets and objectives and communicated to other team members.
- Developed detailed plans based on broad guidance and direction.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
Fire Control Officer
Orange City Council
02.1995 - 12.2000
Education
Diploma - Conservation And Land Management
TAFE NSW
Orange07.2006
Health And Building Surveyor Certificate - Health And Building Surveyor
TAFE NSW
Sydney04.1984
Skills
- Strategic Planning
- Contract Management
- Workforce Management
- Policy Implementation
- Operations Management
- Performance Management
- Verbal and Written Communication
- Time Management
- Staff Management
- Key Performance Indicators
- Team Leadership
- Performance Evaluations
- Risk Management
- Problem Solving
- Change Management
- Conflict Resolution
- Decision Making
- Organizational Skills
- Effective Communication
- Budget Management
- Customer Service
- Emergency Response
- Administration and Reporting
- Managing Operations and Efficiency
- Documentation and Reporting
- Problem Resolution
- Hiring and Training
- Work Planning and Prioritization
- Professional and Courteous
- Performance Reviewing
- Computer Skills
- Teamwork and Collaboration
- Staff Training
- Preventive Maintenance
Timeline
Fire Control Officer
Orange City Council
02.1995 - 12.2000
Commercial and Emergency Services Manager
Orange City Council
12.1980 - 10.2017
Diploma - Conservation And Land Management
TAFE NSW
Health And Building Surveyor Certificate - Health And Building Surveyor
TAFE NSW
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