Kelvin Herrod
Moorooka
Summary
To continuously enhance my skills and knowledge through personal and professional development, aiming to contribute to organizational success while advancing my career. Highly detail-oriented and committed to achieving set goals, leveraging my dedication and strategic mindset to deliver impactful results in a dynamic and challenging environment.
Experienced retail and operations manager with over a decade of expertise in managing multi-site retail stores, driving sales growth, and mentoring teams. Proven track record of exceeding KPIs, improving operational efficiency, and delivering exceptional customer service. Skilled in inventory management, staff training, and business operations.
Overview
15
15
years of professional experience
Work History
Store Manager
Aquarama Aquarium
11.2021 - Current
- Oversee daily store operations, ensuring smooth staff management and operational efficiency
- Conduct stock control, including receipting, invoicing, stocktakes, and variance investigations
- Handle customer service, including warranty claims and product policies
- Monitor livestock and dry stock, liaising with Australian Quarantine inspectors as necessary
- Provide mentoring and training to staff
- Manage POS and cash handling operations
Small Business Owner
Vape Nouveau PTY LTD
06.2018 - 10.2021
- Solely operated a retail business, overseeing all aspects of daily operations
- Managed budget, stock orders (national and international), and Xero business software
- Handled customer service, warranty control, and online retail store management
- Implemented stock control systems, including stock takes and inventory management
Multi-Site Store Manager
My Pet Warehouse
07.2016 - 11.2016
- Managed daily operations across two retail locations, ensuring KPIs and sales goals were met
- Led staff training and development, ensuring high standards of customer service and operational efficiency
- Conducted visual merchandising, stock control, and managed banking and cash operations
- Reported directly to the National Retail Manager, CEO, and CFO
Store Manager (Fortitude Valley)
My Pet Warehouse
11.2015 - 07.2016
- Managed day-to-day operations of a high-volume retail store
- Conducted staff mentoring and development while achieving KPIs and sales goals
- Coordinated visual merchandising, stock control, and customer service operations
- Managed cash, banking, and POS systems
Store Manager (Beenleigh)
City Farmers
02.2014 - 11.2015
- Supervised daily operations of a retail store, ensuring KPIs and OH&S standards were met
- Coordinated staff rostering, training, and visual merchandising
- Managed stock control, invoicing, and conducted regular stocktakes
- Reported to area and state managers, ensuring compliance with company standards
Account Manager
Seachem Australia
05.2010 - 08.2012
- Managed client relationships with retail store owners and managers across Queensland, South Australia, and Western Australia
- Maintained stock levels and expanded product offerings
- Exceeded sales goals through effective communication and customer service
Education
High School Diploma -
Brisbane State High School
Brisbane, QLDSkills
- Retail Management
- Inventory Management
- Staff Training & Development
- Budget & Financial Management
- KPI Achievement & P&L Management
- Visual Merchandising
- Stock Control (receipting, invoicing, stocktakes)
- POS Systems & Cash Management
- Customer Service & Warranty Management
- Business Operations & Strategy
Additional Information
Vice-President of Queensland Cichlid Group Club (2000-2002), Retired competitive swimmer, ranking in the World Swimming Top 20 for six years., Willing to push myself in challenging situations with adaptability and a proactive approach.
Hobbies and Interests
- Amateur photography (animal and landscape photography)
- Breeding African cichlids, Australian native parrots, and reptiles
- Motorcycle riding
- Member of Brisbane Photography Photo Club
Personal Information
Date of Birth: 02/27/74
Timeline
Store Manager
Aquarama Aquarium
11.2021 - Current
Small Business Owner
Vape Nouveau PTY LTD
06.2018 - 10.2021
Multi-Site Store Manager
My Pet Warehouse
07.2016 - 11.2016
Store Manager (Fortitude Valley)
My Pet Warehouse
11.2015 - 07.2016
Store Manager (Beenleigh)
City Farmers
02.2014 - 11.2015
Account Manager
Seachem Australia
05.2010 - 08.2012
High School Diploma -
Brisbane State High School
Similar Profiles
Bella OsburgBella Osburg
Animal Care Intern at WAVE Foundation at Newport AquariumAnimal Care Intern at WAVE Foundation at Newport Aquarium
Shanti ShendureShanti Shendure
Youth Volunteer Leader at Seattle AquariumYouth Volunteer Leader at Seattle Aquarium
Julieta GalvanJulieta Galvan
Food Court Team Member at Columbus Zoo And Aquarium & Zoombezi Bay WaterparkFood Court Team Member at Columbus Zoo And Aquarium & Zoombezi Bay Waterpark
Tristan GoodfellowTristan Goodfellow
Assistant Brand Manager at Flavour CreationsAssistant Brand Manager at Flavour Creations
Jayden JonesJayden Jones
Motorcycle Mechanic at Pro Motorcycles & Brisbane Power EquipmentMotorcycle Mechanic at Pro Motorcycles & Brisbane Power Equipment