Kelvin Huynh
Cabramatta,Nsw
Summary
Dynamic leader with a proven track record at NAB, adept in team management and customer engagement. Excelled in enhancing customer satisfaction and exceeding lending targets, demonstrating a unique blend of analytical and interpersonal skills. Successfully implemented changes based on customer feedback, achieving significant improvements in service quality and operational efficiency.
Overview
4
4
years of professional experience
Work History
Restaurant Manager
9 Brothers Yum Cha
12.2023 - Current
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Verified accuracy of financial transactions for reliable record maintenance.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
Business Banking
Commonwealth Bank
Sydney
06.2023 - 11.2023
- Provided expert guidance on business financing options, helping clients secure necessary capital for growth.
- Coordinated with various departments to ensure seamless delivery of banking services across all channels.
- Conducted comprehensive financial analyses to identify opportunities for business expansion and risk mitigation.
- Collaborated with cross-functional teams to develop new business strategies, increasing overall growth.
- Maintained comprehensive knowledge of banking products and services, ensuring accurate and informed recommendations for clients.
- Proactively identified potential risks within client portfolios, implementing strategic measures to minimize losses.
Home Lending Specialist
NAB
11.2022 - 04.2023
- Educated clients on various lending products available, helping them make informed decisions that best suited their financial goals.
- Collaborated with underwriting team to ensure adherence to lending guidelines while maintaining client confidentiality throughout the process.
- Developed strong relationships with clients, fostering trust and loyalty to maintain a high retention rate of satisfied customers.
- Resolved customer complaints promptly and professionally, resulting in increased satisfaction rates among borrowers.
- Exceeded monthly lending targets consistently, demonstrating strong sales acumen and commitment to organizational objectives.
- Improved customer satisfaction by delivering personalized loan consultation services tailored to individual financial needs.
Direct Lending Advisor
NAB
04.2021 - 11.2022
- Enhanced customer satisfaction by providing personalized financial advice and tailored lending solutions.
- Collaborated with underwriting team to negotiate better terms for clients, resulting in higher approval rates.
- Evaluated market trends and competitor offerings, adjusting product recommendations accordingly for maximum client benefit.
- Optimized workflow processes to reduce errors and increase efficiency within the lending department.
- Leveraged extensive product knowledge to identify upselling opportunities, enhancing overall revenue generation from existing clientele.
- Developed strong relationships with clients to gain referrals and repeat business, driving branch growth and profitability.
Education
Bachelor Of Psychology - Psychologist
Western Sydney University
Sydney, NSW06.2022
Skills
- Relationship management
- Loan processing
- Team collaboration
- Creative thinking
- Verbal and written communication
- Customer Service-oriented
- Analytical thinking
- Customer engagement
- Team management
Languages
Cantonese
Full Professional
Mandarin
Professional Working
English
Native or Bilingual
References
Areeb - NAB Direct Lending Team leader 0433204712
Mikayla - NAB Home Lending Team leader 041975498
Rachel - Business Banking Team leader
0434836535
Binh - Restaurant Owner
0406617197
Timeline
Restaurant Manager
9 Brothers Yum Cha
12.2023 - Current
Business Banking
Commonwealth Bank
06.2023 - 11.2023
Home Lending Specialist
NAB
11.2022 - 04.2023
Direct Lending Advisor
NAB
04.2021 - 11.2022
Bachelor Of Psychology - Psychologist
Western Sydney University