Kelvin Nunkoo
Melbourne
Summary
Detail-oriented and compliance-driven banking professional with proven experience in frontline banking, customer advisory and risk awareness. Skilled in identifying unusual activity, managing fraud prevention conversations, and ensuring compliance with AML/CTF requirements. Adept at balancing exceptional customer service with risk management, confidentiality, and adherence to policies. Seeking to leverage analytical, investigative and compliance skills in the AML Investigator role at Bendigo Bank.
Overview
20
20
years of professional experience
Work History
Personal Banker
Bendigo & Adelaide Bank
11.2021 - Current
- Ensured compliance with all bank policies and AML/CTF obligations.
- Conducted proactive fraud and scam awareness conversations, educating customers to reduce risk exposure.
- Supported branch operations, including treasury responsibilities, with strong compliance and attention to AML/CTF obligations.
- Built strong customer relationships while remaining alert to unusual activity.
- Actively shared compliance insights and fraud trends with colleagues to strengthen branch risk awareness culture.
- Identify customers’ needs and help them reach their goals by exploring their circumstances and offering relevant banking solutions
- Educate customers on self-service and digital offerings and support
- Build strong and sustained connections with our customers through optimisation of customer engagement activities and campaigns
Retail Consultant
Nib Health Funds Ltd
10.2019 - 03.2021
- Provided advice while safeguarding confidential customer information.
- Contributed to compliance and team targets.
- Deliver great customer service to new and existing nib members, in-person, email and via phone
- Educate and provide expert advice on the features and benefits of a wide range of nib products and health services
- Manage customer interactions of a sensitive nature with empathy and respect in accordance with policy and procedures
Proactively contribute to achieving team targets and individual performance objectives
Assistant Store Manager / Business Specialist
Optus Pty Ltd
12.2013 - 06.2018
- Trained and developed staff in compliance and customer support standards.
- Managed daily reporting and financial transactions with accuracy.
- Resolved escalated customer complaints and compliance issues.
- Liaise with vendors and sales representatives on new products and upgrades while maintaining company databases
- Customer support - Respond to telephone and email enquires
- Meet store and individual targets
- Daily report management
- Cash and credit transactions.
Earlier Career
The Syndicate Group, Telstra Pty Ltd, Delaware North Retail
01.2006 - 01.2013
- Extensive experience in staff management, compliance oversight, and customer support.
- Directed operations with focus on adherence to company policies, accurate reporting and customer resolution.
- Developed risk awareness and compliance-driven mindset.
- Working closely across internal departments
- Create and maintain daily reports
- Achieve forecasted sales & skills by following and adjusting a written plan of action
- Maintain a self development program
Education
Certificate III - Customer Engagement
Swinburne University
Australia01.2019
Bachelor of Business Management - Marketing & Advertising
Monash University
Australia01.2009
Advanced Diploma - Hospitality Management
Holmesglen TAFE
Australia01.2008
Advanced Diploma - Business Marketing
Holmesglen TAFE
Australia01.2007
Certificate III & IV - Business Marketing
London Business College
United Kingdom01.2005
Advanced Diploma - Computer Proficiency Program
University of Mauritius
Mauritius01.2004
Skills
- AML Awareness & Financial Crime Risk Identification
- Customer Due Diligence (CDD) & KYC processes
- Fraud Prevention & Scam Awareness
- Compliance with AML/CTF legislation
- Strong Analytical and Problem-Solving Skills
- Policies and Procedures Adherence
- Stakeholder Engagement & Relationship Management
- Conflict Resolution & Complaint Handling
- Time Management & Prioritisation
- Fluent in Multiple Languages
Timeline
Personal Banker
Bendigo & Adelaide Bank
11.2021 - Current
Retail Consultant
Nib Health Funds Ltd
10.2019 - 03.2021
Assistant Store Manager / Business Specialist
Optus Pty Ltd
12.2013 - 06.2018
Earlier Career
The Syndicate Group, Telstra Pty Ltd, Delaware North Retail
01.2006 - 01.2013
Certificate III - Customer Engagement
Swinburne University
Bachelor of Business Management - Marketing & Advertising
Monash University
Advanced Diploma - Hospitality Management
Holmesglen TAFE
Advanced Diploma - Business Marketing
Holmesglen TAFE
Certificate III & IV - Business Marketing
London Business College
Advanced Diploma - Computer Proficiency Program
University of Mauritius
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