Kelvin Phillis
Blue Bay,NSW
Summary
Dynamic Area Manager of Operations at Mastercare Property Services, recognized for enhancing customer satisfaction and optimizing operational efficiency. Expert in process optimization and collaborative project management, successfully implemented training programs that improved employee productivity. Proven ability to negotiate contracts, resulting in significant cost savings while fostering a positive workplace culture.
Overview
20
20
years of professional experience
Work History
Area Manager of Operations
Mastercare Property Services
06.2023 - Current
- Conducted regular audits of facility operations to ensure compliance with industry regulations and company policies.
- Led a team of professionals, fostering a collaborative environment to achieve company goals.
- Facilitated communication between departments, resolving conflicts, and streamlining processes for better collaboration.
- Increased overall efficiency by identifying areas for improvement and implementing best practices.
- Enhanced customer satisfaction by addressing concerns promptly and implementing process improvements.
- Streamlined operations by implementing efficient management strategies and organizational systems.
- Monitored daily operations closely, proactively addressing any potential issues before they escalated into larger problems.
- Optimized staff scheduling by analyzing workload requirements, reducing labor costs without sacrificing service quality or employee satisfaction.
- Improved employee productivity through effective training programs and performance evaluations.
- Led weekly meetings with regional staff to review progress, address challenges and drive timely task completion.
- Negotiated contracts and agreements to optimize cost savings and efficiency.
- Developed processes to save on costs and prevent losses.
- Devised and executed training plans for new and existing staff to support competency and compliance.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
Owner /Director of Operations
Bam Facilities Management
07.2005 - 05.2023
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Consulted with customers to assess needs and propose optimal solutions.
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
- Implemented marketing strategies to increase brand awareness and attract new customers.
- Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
- Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
- Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
- Streamlined operations to improve efficiency, enabling more time to be spent on strategic planning and decision making.
- Fostered strong relationships with clients to boost retention rates, conducting regular feedback sessions.
- Enhanced company's market position by identifying and pursuing new business opportunities.
- Optimized supply chain operations, negotiating with suppliers to ensure timely delivery of high-quality products.
Education
Cert 4 of Cleaning Operations - Cleaning Management
Australian Cleaning Company
03-2016
BBA - Cert 3 in Cleaning Operations
TAFE NSW
NSW03-2009
Skills
- Process optimization
- Supply chain coordination
- Effective staffing strategies
- Collaborative project management
- Inventory control
- Standard operating procedures
- Outstanding communication skills
- Maintenance scheduling
- Strategic planning
- Transportation management
- Facility management
- Staff supervision
- Asset management
- Staffing oversight
- Expense tracking
- Budgets
- Safety protocol
- Supervisory role background
- Operational controls development
- Teamwork
- Customer service
- Problem-solving
- Time management
- Attention to detail
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Documented and resolved staffing issue which led to contract extension
Languages
English
Full Professional
Certification
- Certified Level 4 Cleaning Management
- Certificate in Management Fundamentals
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeWork Location
On-SiteRemoteHybridImportant To Me
Career advancementWork-life balanceCompany CultureTeam Building / Company RetreatsPaid sick leaveQuote
The way to get started is to quit talking and begin doing.
Walt Disney
Interests
Junior Cricket and Soccer Coaching
Timeline
Area Manager of Operations
Mastercare Property Services
06.2023 - Current
Owner /Director of Operations
Bam Facilities Management
07.2005 - 05.2023
Cert 4 of Cleaning Operations - Cleaning Management
Australian Cleaning Company
BBA - Cert 3 in Cleaning Operations
TAFE NSW
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