Kelvin Wong

• Managed and delegated both customer service staff and ground staff to maintain high-quality and timely service standards during peak times.
• Ensured that flights depart within the 75 minute turnaround with all stakeholders completing their tasks.
• Liaised with external stakeholders to solve maintenance issues.
• Maintained detailed knowledge of airport policies and procedures to ensure seamless operations.
• Contribute to timely day operations via briefings.
• Develop effective relationships with air crew and security to meet their service requirements including removal of disorderly passengers.
• Discussed issues with team and collaborated to fix issues.
• Checked aircraft equipment to ensure that there is no damage needed to be fixed.

Problem solving using communication and compartmentalizing the factors that cause the issues

• Ensuring businesses comply with Employment Law via written and verbal official government communication
• Team support via meetings and communication
• Time management and organization skills
• Manage and organize workload for team