Kelzang Lham
Perth,WA
Summary
Customer-minded professional committed to safety and service. Knowledgeable and polished with excellent communication and writing skills.
Overview
7
7
years of professional experience
Work History
First class cabin crew member
Kuwait Airways Corporation
01.2018 - 01.2022
- Presented swift, positive resolutions to customer issues and complaints, minimising disruption to nearby passengers
- Coached and mentored junior cabin crew members, aiding first-class team service delivery
- Spoke clearly and professionally throughout cabin announcements, effectively communicating flight updates and information
- Followed company regulations and rules promoting safe environment for both travellers and employees
- Interacted warmly and professionally with travellers of different backgrounds and cultures, upholding brand standards
- Wrote flight reports outlining unusual incidents during flight to allow regulatory organisations determine cause and eliminate risks.
Cabin crew member
Kuwait Airways Corporation
01.2016 - 01.2022
- Supported and directed passengers during emergencies and administered first aid
- Made safety announcements and demonstrated emergency procedures
- Maintained organised and easily accessible first aid kids with bandages, medications and supplies
- Tailored service to meet individual needs of passengers
- Prepared aircraft and passengers for departure and landing following established procedures
- Administered first aid to passengers in emergency situations
- Attended pre-flight meetings to receive updates on flight requirements and schedules for smooth flight operations.
Personal sales associate
M.H. Alshaya Co W.L.L
01.2015 - 01.2016
- Identified and resolved customer needs promptly and efficiently
- Observed debt collection and billing timelines to keep organisation's operations running smoothly with sufficient cash flow
- Used analytical tools and technologies to streamline data management, reducing complexity of large sets of data
- Drafted and edited memos for staff to communicate findings and recommendations from investigations and analyses
- Produced and sent sales and KPI reports to managers to provide overview of business health and profitability
- Developed training programmes for new hires, harnessing expertise to create relevant materials and guides.
Education
Bachelor's degree - Geography and Dzongkha
Sherubtse College
05.2014
Skills
- FAA Regulations
- Compliance and regulations
- Radio etiquette
- Disability Services
- Passenger Assistance
- Grooming and Personal Hygiene
- Reliability and punctuality
- Special Needs Assistance
- Complaint Handling
Accomplishments
- 2016- Completed basic cabin crew course conducted by Kuwait Airways Corporation
- 2014- Certificate of appreciation for taking part as a model in Live Textile Exhibition
- 2014- Best actor in supporting role
- 2014- Best actor in negative role
- 2014- Certificate of Appreciation for serving in Social Service Unit since 2011
- 2013- Won the title of Miss Sherubtse- Beauty with Brains
- 2013- Won "Miss Talented" title in Miss Sherubtse beauty pageant
- 2013- Certificate of completion of research on Community Forest
- 2013-2014- Certificate for serving as woman president at Sherubtse College, Royal University of Bhutan
References
Capt.Yacoub Al–Najjar, Dy.Director ,HR and training division,Kuwait Airways Corporation, Kuwait city, Kuwait. Phone::+96522901697
Mr.Nasar Aljaber ,Crew Group Leader, Kuwait Airways Corporation, Kuwait city, Kuwait Email:naser.aljaber@kuwaitairways.com
Mr.Passang Dorji, supervisor,Kuwait Airways Corporation , Kuwait city, Kuwait
Contact : +96522901697
Email : passangdorji1995@icloud.com
Timeline
First class cabin crew member
Kuwait Airways Corporation
01.2018 - 01.2022
Cabin crew member
Kuwait Airways Corporation
01.2016 - 01.2022
Personal sales associate
M.H. Alshaya Co W.L.L
01.2015 - 01.2016
Bachelor's degree - Geography and Dzongkha
Sherubtse College
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