Kemmie Smith

Act as the first point of contact for parents enquiring about enrolling their children into a tuition centre, guiding families through academic decisions and enrolment processes.

• Manage high volumes of phone and email enquiries professionally and efficiently.
• Provide tailored advice using strong knowledge of the Australian education system.
• Build trusted relationships with families to increase enrolments and retention.
• Apply consultative sales techniques to understand client needs and recommend appropriate programs.
• Work collaboratively within a team to achieve enrolment targets.
• Strengthened skills in stakeholder communication, organisation, and relationship management.

Experience gained: client relationship management, consultative sales, education pathway guidance, administrative coordination, teamwork, and stakeholder communication.

Travelled across Australia attending major shows and exhibitions, selling olives and nuts in high-traffic environments.

• Proactively engaged passers-by to attract attention and drive sales.
• Demonstrated detailed product knowledge to confidently explain sourcing, ingredients, and quality.
• Developed persuasive communication techniques to convert interest into purchases.
• Managed long exhibition hours requiring resilience, energy, and adaptability.
• Represented the brand professionally across various large-scale events nationwide.

Experience gained: face-to-face sales expertise, confidence in public engagement, brand representation, adaptability, and revenue-driven performance.

Delivered high-quality service in a fast-paced hospitality environment.

• Managed busy service periods while maintaining professionalism and efficiency.
• Strengthened multitasking and time-management skills under pressure.
• Developed strong teamwork abilities by coordinating closely with kitchen and floor staff.
• Built confidence in customer interaction and service delivery.
• Completed RSA training in Australia.

Experience gained: customer service excellence, teamwork, organisation, and working effectively under pressure.

Worked in a target-driven telesales environment contributing to business and charity objectives.

• Achieved sales targets through confident communication and objection handling.
• Built rapport quickly with customers over the phone.
• Strengthened resilience by managing rejection and maintaining motivation.
• Worked both independently and within a team to meet collective goals.

Experience gained: telephone sales, objection handling, resilience, persuasive communication, and performance-based accountability.

Served concurrently alongside my Police Staff role in a voluntary frontline policing capacity, contributing directly to public safety and community support.

• Frontline Duties: Conducted routine patrols, responded to incidents, and assisted members of the public with enquiries, ensuring a safe and secure environment.
• Training & Knowledge: Completed comprehensive, intensive training in policing procedures, operational protocols, and relevant legislation, enabling informed and confident decision-making in real-time scenarios.
• Leadership & Decision-Making: Developed leadership skills and the confidence to manage challenging situations, including conflict resolution, crowd management, and emergency response.
• Public Engagement & Support: Demonstrated empathy, active listening, and professionalism when supporting vulnerable individuals, de-escalating tense situations, and providing reassurance to the community.
• Commitment & Work Ethic: Volunteered personal time consistently, reflecting dedication, reliability, and a strong sense of civic responsibility.

Worked within a high-demand Police Control Centre environment, responsible for coordinating frontline response to both emergency (999) and non-emergency (101) incidents. Operated as a central communication link between the public and police officers, ensuring timely and appropriate responses to incidents.

• Conducted dynamic risk assessments on incoming calls, analysing available information to determine threat levels, vulnerability factors, and urgency of response.
• Made critical deployment decisions under significant time pressure, ensuring the correct grading of incidents and appropriate allocation of resources.
• Coordinated and dispatched officers in real time, balancing operational demand, geographical coverage, and officer availability.
• Monitored live incidents, updating risk assessments as situations evolved and adjusting deployments accordingly.
• Utilised multiple command-and-control systems simultaneously to log incidents accurately, track officer movements, and maintain operational awareness.
• Maintained clear, calm, and authoritative communication with both officers and members of the public during high-stress and potentially life-threatening situations.
• Managed sensitive and distressing calls with professionalism, empathy, and composure.
• Worked rotating day, night, and weekend shifts, demonstrating flexibility, resilience, and commitment to public service.

Experience gained: advanced decision-making under pressure, crisis coordination, real-time risk analysis, multi-system operational management, prioritisation skills, conflict resolution, emotional intelligence, and highly developed verbal communication skills.

Collaborated with the team to achieve business targets and maintain strong customer relationships.

• Acted as a key customer contact, strengthening relationship-building skills.
• Maintained and updated website content, developing attention to detail.
• Communicated with international clients, enhancing cross-cultural communication skills.
• Utilised upselling strategies to increase revenue.
• Represented the company at conventions and events.

Experience gained: marketing exposure, customer relationship management, communication, sales strategy, and organisational skills.