KEN AUNESE

Drills Rigs

Schramm T130XD

• Mounted on Custom Crane Carrier
• MTU12V2000 760 bhp Engine
• Top drive pull back capacity 59,090 kg (130,000 lbs)
• Capable of drill depths up to 1500m
• Drilling diameter capability of up to 24” (600mm)
• Angled drilling capability 90-55 degrees
• Range 3 pipe and casing capability (12m lengths of drill rods and pipe can be handled)
• On board 1350/500 Sullair compressor
• Schramm Loadsafe automatic hydraulic pipe and casing handling system eliminates manual handling
• Massenza automatic hydraulic breakout for completely hands-free operation
• Fire suppression systems on both rig and compressor
• Safety guarding, handrails and walkways compliant to AS4024 and AS1627
• Discharge control hydro cyclone trailers
• All support trucks and vehicles to the highest mine site compliance, including ROPS, FOPS and ERER29 or equivalent safety classifications

Foremost DR12

• Ideal water exploration rig – small footprint, nimble, efficient and very capable
• Dual Rotary/Air Rotary/Mud Rotary capability
• Mounted on a Kenworth T659 6×4 prime mover
• Cummins X15 diesel engine
• Top drive pull back capacity 18,140 kg
• Lower drive torque 500,000 lbs-in (56,500 Nm)
• Lower drive pull back capacity 19,200kg
• Capable of drilling in excess of 150m with Dual Rotary at diameters up to 12” ( < 300mm)
• On board 1050/350 IR compressor
• Metzke 550 automatic hydraulic breakout for completely hands-free operation
• Purpose built tilting head coupled with automatic hydraulic pipe and casing handling system eliminates manual handling
• Fire suppression systems on both rig and compressor
• Safety guarding, handrails and walkways compliant to AS4024 and AS1627
• Discharge control hydro cyclone trailers
• All support trucks and vehicles to the highest mine site compliance, including ROPS, FOPS and ERER29 or equivalent safety classifications

Duties on Rig

• Assisted in successful drilling operations by handling drill rods, casings, and other necessary materials.
• Aided in incident prevention with vigilant observation of surroundings and quick response to potential hazards.
• Provided essential support during rig moves, ensuring a seamless transition from one location to another.
• Ensured safety on the worksite through proper rigging practices and adherence to safety protocols.
• Maintained strong working relationships with team members, fostering a positive atmosphere that enhanced cooperation on projects.
• Upheld company reputation for excellence through unwavering commitment to quality workmanship and professionalism.
• Operated and serviced trucks, backhoes, forklifts, generators, engines, pumps and other types of equipment.
• Maintained compliance requirements, work instructions and program procedures to promote safety.

• Successfully managed a Couriers please franchise, overseeing daily operations, including parcel pickup and delivery for residential and business clients
• Developed strong rapport with clients, ensuring excellent customer satisfaction, and building long-term relationships to secure repeat business
• Utilized modern scanner technology for efficient tracking, recording, and updating of parcel deliveries, reducing errors and improving delivery accuracy
• Maintained organized and up-to-date books, ensuring accurate financial records and facilitating seamless accounting processes
• Demonstrated proficiency in invoicing clients using scanner technology and other digital tools, streamlining payment processing and minimizing delays
• Effectively managed a team of employees, providing training, scheduling, and performance evaluations to ensure a productive and cohesive workforce
• Successfully handled the lifting and transport of heavy items ranging from 1 to 30 kg, prioritizing safety protocols to prevent injuries and damages
• Worked consistently for extended hours, up to 10-12 hours daily, to meet delivery demands and maintain exceptional service standards
• Demonstrated physical strength and endurance, consistently handling heavy items ranging from 1 to 30 kg with care and adhering to proper lifting techniques.

• Conducted comprehensive evaluations of customer interactions, including phone calls, emails, and in-person interactions, to assess service quality and adherence to bank protocols
• Identified areas of improvement and provided constructive feedback to customer service representatives and management, resulting in enhanced service levels
• Developed and implemented quality assurance programs, monitoring performance metrics and key performance indicators (KPIs) to ensure compliance with industry standards and best practices
• Collaborated with cross-functional teams to identify process inefficiencies and implement solutions to enhance overall customer experience and reduce customer complaints
• Conducted regular training sessions to educate customer service representatives on customer-centric service techniques, product knowledge, and effective communication skills
• Prepared detailed reports on quality assurance findings and trends, presenting actionable insights to management for decision-making and process improvement
• Played a key role in enhancing customer satisfaction scores by proactively addressing customer concerns and providing timely resolutions
• Assisted in the development and updating of customer service policies and procedures to align with regulatory requirements and industry best practices
• Provided excellent customer service to bank clients, addressing inquiries, resolving issues, and processing various financial transactions
• Built strong customer relationships by actively listening to customer needs and offering suitable banking products and services
• Maintained comprehensive knowledge of banking products, services, and policies to provide accurate and relevant information to customers
• Handled customer complaints and escalations with empathy and professionalism, ensuring swift and satisfactory resolutions.

• Conducted thorough financial needs analysis for clients to identify their life insurance requirements and provide tailored insurance solutions
• Acted as a trusted advisor to clients, offering expert guidance on various life insurance policies, including term, whole life, universal life, and annuities
• Built a strong referral network within CBA, collaborating with bankers, financial advisors, and other team members to generate leads and expand the customer base
• Developed and maintained strong relationships with existing clients, ensuring exceptional customer service and addressing any concerns or inquiries promptly
• Analysed market trends and product offerings to stay up to date with industry changes and make appropriate recommendations to clients
• Collaborated with underwriters and insurance carriers to expedite policy issuance and ensure a smooth application process for clients
• Consistently achieved and surpassed sales targets, contributing significantly to the bank's insurance revenue.