Kenneth Bedford
Bundaberg,QLD
Summary
Dynamic Area Manager of Operations at Quad Services, recognized for enhancing operational efficiency and fostering teamwork. Expert in logistics management and compliance, I successfully negotiated vendor contracts, optimized inventory, and empowered staff through targeted training, resulting in improved customer satisfaction and streamlined processes. Proven leader with outstanding communication skills.
Overview
24
24
years of professional experience
Work History
Area Manager of Operations
Quad Services
07.2021 - 08.2025
- Established clear performance expectations, providing regular feedback and support to team members for continuous growth.
- Developed strong relationships with vendors, negotiating favorable contracts for goods and services.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Enhanced customer satisfaction by addressing concerns promptly and implementing process improvements.
- Increased overall efficiency by identifying areas for improvement and implementing best practices.
- Facilitated communication between departments, resolving conflicts, and streamlining processes for better collaboration.
- Conducted regular audits of facility operations to ensure compliance with industry regulations and company policies.
- Led a team of professionals, fostering a collaborative environment to achieve company goals.
- Monitored daily operations closely, proactively addressing any potential issues before they escalated into larger problems.
- Empowered team members through professional development opportunities that fostered individual growth as well as team cohesion.
- Optimized staff scheduling by analyzing workload requirements, reducing labor costs without sacrificing service quality or employee satisfaction.
- Improved employee productivity through effective training programs and performance evaluations.
- Monitored and analyzed performance data, identifying areas of improvement and developing corrective action plans.
- Led weekly meetings with regional staff to review progress, address challenges and drive timely task completion.
- Enforced compliance with local, state and federal regulations and company standards.
- Traveled to over [Number] locations per week to manage each store and perform reviews of individual managers and employees.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Reported issues to higher management with great detail.
- Interacted well with customers to build connections and nurture relationships.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Managed multiple projects simultaneously, ensuring timely completion and adherence to quality standards.
- Streamlined operations by implementing efficient management strategies and organizational systems.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
Commercial Cleaner
Quad Services
07.2013 - 07.2020
- Cleaned building floors by sweeping, mopping, and scrubbing floors.
- Disinfected restrooms, kitchens and other common areas to remove bacteria and maintain hygiene standards.
- Handled equipment, chemicals, and materials properly and with caution.
- Maintained clean, neat, and professional entrances.
- Maintained clean environments across various industries including offices, medical facilities, schools, retail spaces, and warehouses.
- Organized and used industrial cleaning products following strict safety procedures.
- Improved building cleanliness with continuous sanitizing of high-touch areas.
- Enhanced client satisfaction by consistently delivering high-quality cleaning services and promptly addressing concerns.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Improved overall cleanliness of facilities by diligently adhering to established sanitation standards and protocols.
- Washed windows, walls and ceiling fixtures to remove molds and dusts.
- Used steam cleaners and vacuum cleaners to clean floors and carpets.
- Developed and maintained cleaning schedules to clean designated areas and manage shifts.
- Contributed to a safer work environment through proper handling, storage, and disposal of hazardous materials.
- Refilled soap dispensers and air fresheners in [Number] bathrooms.
- Kept building entryway glass clean and polished for professional presentation.
- Adhered to company policies for appearance, thoroughness, and facility security.
- Emptied wastebaskets to transport trash and waste to disposal area.
- Streamlined daily tasks for increased efficiency by implementing a systematic approach to routine cleaning procedures.
- Demonstrated adaptability by successfully transitioning between diverse work environments, catering to each client''s unique requirements and expectations.
- Promoted team collaboration and improved morale with open communication, problem-solving skills, and mentoring junior staff members.
- Completed challenging assignments within tight deadlines, ensuring minimal disruption to clients'' operations during special projects.
- Safeguarded clients'' property and privacy by following strict security protocols during cleaning assignments in sensitive areas.
- Collaborated effectively with colleagues on large-scale projects to achieve desired outcomes within specified timeframes.
- Upheld company reputation with exceptional attention to detail while servicing high-profile clientele in luxury venues and upscale properties.
- Optimized cleaning routes and methods for large facilities, achieving comprehensive coverage in less time.
- Supported waste management efforts by correctly segregating and disposing of trash and recycling materials.
- Ensured safety and cleanliness in high-traffic areas, preventing slip and fall accidents through timely mopping and spill management.
- Enhanced team productivity with introduction of structured cleaning schedule that minimized disruptions in client operations.
- Achieved significant reduction in allergens within workspaces through meticulous dusting and vacuuming techniques.
- Improved air quality within facilities by regularly cleaning vents and replacing air filters, contributing to better working environment.
- Reduced spread of germs in communal areas, such as kitchens and bathrooms, by implementing rigorous disinfection practices.
- Promoted culture of safety and compliance by adhering to all workplace health and safety guidelines during cleaning operations.
- Reinforced client trust and satisfaction, adhering strictly to confidentiality agreements while cleaning sensitive office areas.
- Prevented property damage and loss by carefully handling and cleaning delicate surfaces and items.
- Elevated customer experience in commercial spaces by ensuring all areas were visually appealing and odor-free.
- Delivered customized cleaning solutions for special events, ensuring venues were pristine and inviting for guests.
- Fostered healthier office environment by using eco-friendly and non-toxic cleaning products.
- Streamlined cleaning processes, allowing for more efficient task completion without compromising on quality.
- Maintained cleanliness and hygiene in office buildings, leading to enhanced work environment sanitation.
- Contributed to sustainability goals by recommending and incorporating green cleaning practices and products.
- Increased client satisfaction by providing thorough cleaning services tailored to individual business needs.
- Improved organizational efficiency by maintaining inventory of cleaning supplies and equipment, ensuring availability when needed.
- Enhanced lifespan of flooring and upholstery through specialized cleaning methods that removed dirt and prevented wear.
- Reduced operational costs by performing minor maintenance tasks, such as changing lightbulbs and fixing leaks, during cleaning rounds.
- Performed daily facility checklists for cleaning floors, wiping down glass entryways and collecting trash.
- Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
- Used vacuum and shampooers to clean carpeted areas in offices, lobbies and corridors.
- Kept public pathways clear of safety hazards and spills with regular checks and attention.
- Cleaned walls and ceilings with special reach tools following regular schedule.
- Maintained optimal supply levels to meet daily and special cleaning needs.
- Emptied waste paper and other trash from premises and moved to appropriate receptacles.
- Followed safety standards and established SOPs when handling, mixing and storing hazardous chemicals.
- Supervised supplies in inventory and submitted reorder requests.
- Vacuumed and shampooed carpets, upholstery and other fabrics.
- Maintained floor cleaning and waxing equipment.
- Used power scrubbing and waxing machines to scrub and polish floors.
- Identified repair needs and major maintenance concerns, and escalated issues to management.
- Used hand trucks or manually lifted supplies, equipment and heavy furniture.
- Used organic-based chemicals to disinfect floors, counters and furniture.
- Operated buffers and burnishers to clean and polish floors.
- Responded immediately to calls from personnel to clean up spills and wet floors.
- Assisted with special facility events by preparing rooms, installing decorations, and transporting supplies.
- Helped outside crew complete grounds maintenance tasks such as mowing grass, trimming bushes and removing debris.
Commercial Cleaner
Advanced National Services
06.2001 - 07.2012
- Cleaned building floors by sweeping, mopping, and scrubbing floors.
- Disinfected restrooms, kitchens and other common areas to remove bacteria and maintain hygiene standards.
- Handled equipment, chemicals, and materials properly and with caution.
- Maintained clean, neat, and professional entrances.
- Maintained clean environments across various industries including offices, medical facilities, schools, retail spaces, and warehouses.
- Organized and used industrial cleaning products following strict safety procedures.
- Improved building cleanliness with continuous sanitizing of high-touch areas.
- Enhanced client satisfaction by consistently delivering high-quality cleaning services and promptly addressing concerns.
- Improved overall cleanliness of facilities by diligently adhering to established sanitation standards and protocols.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Washed windows, walls and ceiling fixtures to remove molds and dusts.
- Used steam cleaners and vacuum cleaners to clean floors and carpets.
- Developed and maintained cleaning schedules to clean designated areas and manage shifts.
- Contributed to a safer work environment through proper handling, storage, and disposal of hazardous materials.
- Refilled soap dispensers and air fresheners in [Number] bathrooms.
- Kept building entryway glass clean and polished for professional presentation.
- Adhered to company policies for appearance, thoroughness, and facility security.
- Emptied wastebaskets to transport trash and waste to disposal area.
- Streamlined daily tasks for increased efficiency by implementing a systematic approach to routine cleaning procedures.
- Demonstrated adaptability by successfully transitioning between diverse work environments, catering to each client''s unique requirements and expectations.
- Promoted team collaboration and improved morale with open communication, problem-solving skills, and mentoring junior staff members.
- Completed challenging assignments within tight deadlines, ensuring minimal disruption to clients'' operations during special projects.
- Safeguarded clients'' property and privacy by following strict security protocols during cleaning assignments in sensitive areas.
- Collaborated effectively with colleagues on large-scale projects to achieve desired outcomes within specified timeframes.
- Upheld company reputation with exceptional attention to detail while servicing high-profile clientele in luxury venues and upscale properties.
- Optimized cleaning routes and methods for large facilities, achieving comprehensive coverage in less time.
- Supported waste management efforts by correctly segregating and disposing of trash and recycling materials.
- Ensured safety and cleanliness in high-traffic areas, preventing slip and fall accidents through timely mopping and spill management.
- Enhanced team productivity with introduction of structured cleaning schedule that minimized disruptions in client operations.
- Achieved significant reduction in allergens within workspaces through meticulous dusting and vacuuming techniques.
- Improved air quality within facilities by regularly cleaning vents and replacing air filters, contributing to better working environment.
- Reduced spread of germs in communal areas, such as kitchens and bathrooms, by implementing rigorous disinfection practices.
- Promoted culture of safety and compliance by adhering to all workplace health and safety guidelines during cleaning operations.
- Reinforced client trust and satisfaction, adhering strictly to confidentiality agreements while cleaning sensitive office areas.
- Prevented property damage and loss by carefully handling and cleaning delicate surfaces and items.
- Elevated customer experience in commercial spaces by ensuring all areas were visually appealing and odor-free.
- Delivered customized cleaning solutions for special events, ensuring venues were pristine and inviting for guests.
- Fostered healthier office environment by using eco-friendly and non-toxic cleaning products.
- Streamlined cleaning processes, allowing for more efficient task completion without compromising on quality.
- Maintained cleanliness and hygiene in office buildings, leading to enhanced work environment sanitation.
- Contributed to sustainability goals by recommending and incorporating green cleaning practices and products.
- Increased client satisfaction by providing thorough cleaning services tailored to individual business needs.
- Improved organizational efficiency by maintaining inventory of cleaning supplies and equipment, ensuring availability when needed.
- Enhanced lifespan of flooring and upholstery through specialized cleaning methods that removed dirt and prevented wear.
- Reduced operational costs by performing minor maintenance tasks, such as changing lightbulbs and fixing leaks, during cleaning rounds.
- Performed daily facility checklists for cleaning floors, wiping down glass entryways and collecting trash.
- Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
- Used vacuum and shampooers to clean carpeted areas in offices, lobbies and corridors.
- Kept public pathways clear of safety hazards and spills with regular checks and attention.
- Cleaned walls and ceilings with special reach tools following regular schedule.
- Maintained optimal supply levels to meet daily and special cleaning needs.
- Emptied waste paper and other trash from premises and moved to appropriate receptacles.
- Followed safety standards and established SOPs when handling, mixing and storing hazardous chemicals.
- Supervised supplies in inventory and submitted reorder requests.
- Vacuumed and shampooed carpets, upholstery and other fabrics.
- Maintained floor cleaning and waxing equipment.
- Used power scrubbing and waxing machines to scrub and polish floors.
- Identified repair needs and major maintenance concerns, and escalated issues to management.
- Used hand trucks or manually lifted supplies, equipment and heavy furniture.
- Used organic-based chemicals to disinfect floors, counters and furniture.
- Operated buffers and burnishers to clean and polish floors.
- Responded immediately to calls from personnel to clean up spills and wet floors.
- Assisted with special facility events by preparing rooms, installing decorations, and transporting supplies.
- Helped outside crew complete grounds maintenance tasks such as mowing grass, trimming bushes and removing debris.
Education
High School Diploma -
Kepnock State High School
Bundaberg, QLDSkills
- Operational efficiency
- Logistics management
- Workforce planning
- Cross-functional coordination
- Excellent interpersonal skills
- Standard operating procedures
- Outstanding communication skills
- Warehouse management
- Strategic planning
- Maintenance scheduling
- Staff supervision
- Inventory monitoring
- Compliance management
- Facility management
- Asset management
- Staffing oversight
- Environmental compliance
- Teamwork
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking
- Multitasking Abilities
- Reliability
- Excellent communication
- Organizational skills
- Team collaboration
- Team leadership
- Active listening
- Effective communication
- Verbal and written communication
- Decision-making
- Customer service management
- Effective leader
- Relationship building
- Customer relations
- Staff training/development
- Team building
- Task prioritization
- Employee motivation
- Customer relationship management
- Conflict resolution
- Recruitment and hiring
- Operations management
- Inventory tracking and management
- Professionalism
- Employee relations
- Staff management
- Hiring and onboarding
- Staff training
- Inventory control
- Time management abilities
- Performance evaluation and monitoring
- Staff hiring
- Training management
- Administrative management
- Inventory management
Accomplishments
- Supervised team of [Number] staff members.
- Documented and resolved [Issue] which led to [Results].
- Achieved [Result] by completing [Task] with accuracy and efficiency.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Achieved [Result] through effectively helping with [Task].
Languages
English
Full Professional
Timeline
Area Manager of Operations
Quad Services
07.2021 - 08.2025
Commercial Cleaner
Quad Services
07.2013 - 07.2020
Commercial Cleaner
Advanced National Services
06.2001 - 07.2012
High School Diploma -
Kepnock State High School