Summary
Work History
Skills
Candidateoverview
Professional Development
References
Timeline
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Ken Bryan

Sydney,NSW

Summary

With over 20 years’ experience in financial services, I have grown my professional skills to include leadership of commercial strategy, management of high-performing units, driving digital transformation and delivering significant growth for multiple brands across a variety of strategic partnerships. Over the last 15 years, I have been instrumental in delivering significant growth for Virgin Money Australia (VMA) and Bank of Queensland Group (BOQ). With Virgin Money I played an integral role in generating significant business value in the lead up to BOQ’s acquisition of VMA. At the helm of Bank of Queensland's Partnerships division, my focus has been on forging strategic alliances and leading our digital transformation efforts. I have successfully launched new products, enhancing BOQ's non-interest income and operational efficiencies within the digital ecosystem. My role synthesizes my expertise in driving new business development and partnership relationship management, supported by dyslexic thinking that fuels innovative problem-solving. The result has been the expansion of BOQ's major non-interest income business lines, generating record results across all alliance partnerships delivering a tangible impact on the group's performance.

Work History

Head of Partnerships

Bank of Queensland Group
  • Led the development and execution of a revised business strategy for BOQ’s Partnerships
  • Devised & implemented tactical initiatives for BOQ’s non-banking third party Strategic Partnerships, focusing on business growth opportunities, in conjunction with generating operational efficiencies
  • Led the expansion & growth of BOQ’s non-interest income by evolving distribution models
  • Launched new products & value propositions across multiple products & brands
  • Led the digital transformation/integration for partnerships into BOQ’s new digital eco system
  • Oversaw the growth of the major business lines across the group multiple brands with full P&L responsibilities for: Home, Motor, Life & Superannuation
  • Led commercial & contractual negotiations across multiple external distribution and service providers, ensuring they are in the best interests of BOQ Groups business goals & objectives
  • Identified defined and mitigated the financial, operational and reputation risks associated with the ongoing management of the business, including services provided by partners and/or other third parties
  • ACHIEVEMENTS: Implemented a revised operating model & team structure, generating a 49% FTE reduction
  • Migrated & outsourced call centre capability delivering significant operational cost savings
  • Restored the profitability of underperforming distribution channels
  • Devised & executed a Digital distribution strategy delivering +1000% growth in new business
  • Delivered record new business & revenue growth across three separate strategic partners following the execution of a revised go-forward partnership growth strategy.

Head of Insurance

Virgin Money Australia
  • Ownership of strategic partnerships and third-party alliance relationships
  • Full ownership of the product P&L’s including cost management and revenue generation
  • Developed commercial plans and budgets for the insurance business while also providing formal sign off on marketing strategy, campaigns, and budgets
  • Led the strategy and execution of the insurance roadmap, ensuring implementing initiatives on time, collaborating with stakeholders to define scope and measurements for success while manage risks
  • Led the insurance team/business unit, setting the ongoing strategic priorities for the insurance business
  • Key stakeholder in the development of campaigns across multiple channels including TV and social/digital
  • Optimised new business growth and effectively deliver long term sustainable & profitable growth
  • Identified, clearly define, and mitigate the financial, operational and reputation risks associated with the ongoing management of the business, including services provided by partners and/or other third parties
  • Contributed to the overall success of the business by developing and engaging the team, fostering innovation, and promoting high performance
  • ACHIEVEMENTS: Launched four new alliance partnerships, generating record results across all alliance partnerships delivering a tangible impact on the group's performance
  • Awarded the Virgin Groups “Star of the Year Award” (Australia) for the commercial successes delivered for Virgin Money
  • Led the commercial strategy for Virgin Money Insurance, including contractual negotiations across multiple external distribution providers to expand products and drive growth
  • Led the digital integration of an Australian first rewards proposition within the insurance category through the Velocity Frequent flyer program & Virgin Money Insurance.

Product Manager

Virgin Money Australia
  • Ownership of third-party relationships acting as the primary contact for external stakeholders, including the trustee, Custodian, Administrator, industry partners, and regulatory bodies
  • Developed and implement Retention strategies leading to a reduction in Member exits
  • Defined clear objectives, milestones, and success criteria for product initiatives, and track progress towards achieving them
  • Monitored Virgin Super performance metrics, identify areas for improvement, and implement measures to enhance efficiency
  • Identified opportunities for product innovation & enhancement to meet our customer needs
  • Collaborated with marketing teams to develop go-to-market strategies and promotional campaigns to drive product adoption and revenue growth
  • Built and maintain strong relationships with internal stakeholders, including senior leadership to ensure alignment and support for product initiatives
  • ACHIEVEMENTS: Delivered annualised growth of 15% in Funds under Management
  • Delivered annualised growth of 7.5% in new members through direct channels
  • Elevated Virgin Superannuation fund from a Silver Superatings status to gold status
  • Led successful multimillion dollar migration to new administration servicing partner
  • Led go-to-market launch strategy for new life insurance product offering.

Product & Marketing Specialist

Standard Life
  • Developed tailored marketing materials to support new business campaigns for brokers
  • Supported the top tier BDM’s, identifying new business opportunities for the broker network
  • Answered technical product and pricing queries from BDM’s and brokers
  • Developed technical product and investment materials to BDM’s & brokers
  • Led the development & implementation of the centralised BDM support function, migrating from regional branches into Head office
  • ACHIEVEMENTS: Implemented training programs to enable staff to service all regional sales branch networks
  • Devised business retention strategies, achieving 30% retention rate for specific business line
  • Led 20% revenue uplift through tailored marketing campaigns to maximise business opportunities.

Client Services Officer

Aegon International (Dublin)

Customer Service Officer

Canada Life (Insurance) (Dublin)

Client Services Officer

Factor-e (online bank) (Dublin)

Card Activation Officer

American Express (Sydney)

Sales Team Leader

Ebookers

Skills

  • Leadership of commercial strategy
  • Management of high-performing units
  • Driving digital transformation
  • Delivering significant growth for multiple brands
  • Strategic alliances and partnership relationship management
  • New business development
  • Digital distribution strategy
  • Commercial and contractual negotiations
  • Financial, operational, and reputation risk management
  • Team development and engagement
  • Innovation and high performance promotion
  • Product management and marketing
  • Third-party relationship management
  • Retention strategies
  • Product innovation and enhancement
  • Go-to-market strategies and promotional campaigns
  • Strong stakeholder relationships
  • Funds under management growth
  • New member growth
  • Migration to new administration servicing partner
  • Development of marketing materials
  • Business development opportunities identification
  • Technical product and pricing support
  • Centralized support function implementation
  • Training program implementation
  • Business retention strategies
  • Tailored marketing campaigns
  • Client services and customer service experience
  • Compliance management
  • Revenue Generation
  • Negotiation
  • Deal structuring
  • Partnership Development

Candidateoverview

With over 20 years’ experience in financial services, I have grown my professional skills to include leadership of commercial strategy, management of high-performing units, driving digital transformation and delivering significant growth for multiple brands across a variety of strategic partnerships. Over the last 15 years, I have been instrumental in delivering significant growth for Virgin Money Australia (VMA) and Bank of Queensland Group (BOQ). With Virgin Money I played an integral role in generating significant business value in the lead up to BOQ’s acquisition of VMA. At the helm of Bank of Queensland's Partnerships division, my focus has been on forging strategic alliances and leading our digital transformation efforts. I have successfully launched new products, enhancing BOQ's non-interest income and operational efficiencies within the digital ecosystem. My role synthesizes my expertise in driving new business development and partnership relationship management, supported by dyslexic thinking that fuels innovative problem-solving. The result has been the expansion of BOQ's major non-interest income business lines, generating record results across all alliance partnerships delivering a tangible impact on the group's performance.

Professional Development

  • Diploma in Business Management, Dublin Institute of Technology
  • Diploma of Financial Services, (RG 146) Australia
  • Compliance Responsible Manager BOQ Group – Insurance
  • Virgin Group Star of the Year (2013)

References

Available on request.

Timeline

Head of Partnerships

Bank of Queensland Group

Head of Insurance

Virgin Money Australia

Product Manager

Virgin Money Australia

Product & Marketing Specialist

Standard Life

Client Services Officer

Aegon International (Dublin)

Customer Service Officer

Canada Life (Insurance) (Dublin)

Client Services Officer

Factor-e (online bank) (Dublin)

Card Activation Officer

American Express (Sydney)

Sales Team Leader

Ebookers

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Ken Bryan