Ken Choi
Darwin,Darwin
Summary
6+ years of IT and engineering experience, studying Master of IT (Cyber Security) at Charles Darwin University. Skilled in providing IT support, Cloud, Cyber Security, Systems, Backup, Infra & Network, L2/L3 support (Incident management tool/Jira), k8s, and managed service solutions to end users.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Sales Assistant
T2 Casuarina
06.2023 - Current
- Developed strong rapport with customers and created positive impression of business.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Managed inventory, and prepared sales reports to the head office.
Porter
Mindil Beach Casino & Resort
05.2023 - Current
- VIP Airport Transfer with limousine and golf kart transfer for guests in the hotel area.
- Collaborated with front desk staff to accommodate special guest requests or resolve issues quickly and effectively.
- Assisted guests with transportation arrangements including hailing taxis or shuttles on their behalf when required.
Account Manager
Enfinity Solutions Limited
06.2022 - 02.2023
- Provided Cloud, Cyber Security, Systems, Backup, Infra & Network, k8s solutions to end users.
- Supported Desktop/Network troubleshooting remotely or on-site (L2/L3 support, Jira ITSM) to end users.
- Instructed students on the STEM / blockchain learning program, and assisted students on computer setup and software operation.
- Involved in setting up the company’s cybersecurity framework.
- Project management, pipeline organizing and regular meetings with end users.
- Negotiated prices, terms of sales and service agreements.
- Established clear communication channels between clients and internal teams, ensuring seamless project execution.
Account Manager
Anixter Inc.
04.2018 - 06.2022
- Evaluated client needs and developed tailored solutions to increase positive customer ratings.
- Conducted Network and Security products channel distribution.
- Managed major Projects: Microsoft Data Centre, HK Peak Tram, Macau Hospital.
- Built strong business relationships between vendors, internal departments, and clients.
- Coordinated with internal teams to ensure timely delivery of products and services, meeting client expectations.
Sales Engineer
Nifco
11.2016 - 04.2018
- Presented technical presentations to clients to explain product features and benefits.
- Wrote detailed technical documentation for company products.
- Conducted regular visits to client plants in China and overseas R&D team as part of business development efforts.
- Set sales targets, organize pipeline, and develop marketing strategies.
Education
Master of Science - IT (CyberSecurity)
Charles Darwin University Australia
Darwin, NT11.2024
BBA - Marketing
Hong Kong Metropolitan University
Hong Kong2016
Skills
- M365
- AWS Solution Architect - Professional
- CISA
- VMware VSP - 2019
- JIRA
- SQL
- Python
- Windows / Linux / Kali Linux
- AnyDesk
- Citrix
Certification
- Certified · AWS Solution Architect - Professional by AWS
- Certified · Information Systems Auditor (CISA) by ISACA
Student Groups
· Assistant Treasurer of Cyber Security Club 2023-2024
· President of CDU Music Society 2023-2024 interviewed by ABC Darwin
Languages
Chinese (Cantonese)
Native or Bilingual
Chinese (Mandarin)
Native or Bilingual
Japanese
Full Professional
English
Native or Bilingual
Timeline
Sales Assistant
T2 Casuarina
06.2023 - Current
Porter
Mindil Beach Casino & Resort
05.2023 - Current
Account Manager
Enfinity Solutions Limited
06.2022 - 02.2023
Account Manager
Anixter Inc.
04.2018 - 06.2022
Sales Engineer
Nifco
11.2016 - 04.2018
Master of Science - IT (CyberSecurity)
Charles Darwin University Australia
BBA - Marketing
Hong Kong Metropolitan University
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