KEN HUANG

EVSE Australia is a leading provider of Electric Vehicle Supply Equipment (EVSE) solutions in Australia. Specializing in charging infrastructure for electric vehicles, EVSE Australia offers a range of products and services designed to support the growing adoption of electric vehicles across the country.

• Analyse the development and understand the nature of the Electric Vehicle Charging Systems wholesale & and distribution market.
• Construct in accordance with analysis of business development strategies and sales plans
  Identify and report business opportunities in the targeted segments: Channels & Distributors, EV OEM, Charging Point Operators
• Develop strong relationships with key channels & and distributors and selected accounts by acting as account manager.
• Coordinate and manage technical and commercial bid preparation and negotiate contracts.
• Pipeline project management
• Worked closely with internal and external stakeholders to improve processes within the sales and projects pipeline as well as customer experience and satisfaction.
• Achieve sales targets and revenue as defined by the business leadership.
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Key Achievement

My ability to secure meetings with some of the most reputable and influential companies and councils in Australia highlights my exceptional skills and tenacity. These remarkable achievements reflect a high level of professionalism and a deep understanding of building and nurturing valuable business relationships.

Through determination and strategic methods, I have successfully initiated discussions with industry giants such as BHP, McDonald’s, Volkswagen, Suzuki, Vicinity Centres, Scania, and Australia Post. Additionally, I have engaged with notable councils including Bass Coast, Bayside City Council, City of Greater Bendigo, Greater Shepparton, Horsham Rural City Council, Knox City Council, Whitehorse City Council, Maroondah City Council, and Surf Coast Shire.

Navigating through different sectors and establishing rapport with such a diverse array of entities underscores my exceptional networking abilities and my profound understanding of the unique demands and requirements within each industry.

Initial discussions with Volkswagen suggest a potential sales value of over $300k, illustrating my visionary approach and unwavering commitment to substantial future growth and success. I emphasize fostering long-term relationships and understand the importance of patience and strategic development in my approach.

To date, I have successfully closed sales worth $820k, with an additional $1.2 million in the pipeline awaiting finalization.

Support the overall growth of the Australian Unity health fund by helping Overseas visitor customers buy health insurance, proactively retain them and service existing member base. Responsible for taking inbound and doing outbound calling, which will enable myself to connect with members in order to help members to understand the value of health insurance whilst in Australia.

Key Reasonability

• Engage successfully with a diverse range of members through both inbound and outbound calls.
• Manage proactive and reactive member contact effectively using provided frameworks and tools.
• Actively engage members by understanding their needs and the value of having health insurance with Australian Unity, addressing any risks or reasons they might consider leaving.
• Create significant value for new and existing members by delivering exceptional customer experiences.
• Identify and prioritize customer requirements accurately.
• Build and maintain productive relationships with customers.
• Take responsibility for ensuring customer satisfaction and loyalty.
• Connect members' issues and needs to deliver a broader value proposition.
• Leverage customer cues to secure commitment to products, services, and solutions.
• Identify opportunities to improve processes, procedures, and systems, and provide feedback where appropriate.
• Monitor and ensure adherence to relevant compliance and regulatory requirements.

Achievement

Upon joining the company, I immediately met my monthly sales target in the first month. I have consistently achieved my monthly targets for the past six months. Month of Jan, March, April, June 2003, I achieved 100% in sales quality assurance and 91% in service results. Additionally, I have attained a 77% conversion rate in sales in May 2003, significantly surpassing the minimum required rate of 45%.

Open Universities Australia (OUA) is an online higher education organization based in Australia. Open Universities Australia (OUA) aims for nothing less than revolutionise the world of higher education. With OUA, you can study online with over 10 of Australia’s leading universities, including seven shareholders – Curtin, Griffith, Macquarie, Monash, RMIT, Swinburne and the University of South Australia.

Key Responsibility

• Assist students in defining and developing realistic educational and career plans by scheduling each semester, ensuring every student has an up-to-date academic schedule through to graduation.
• Coordinate and manage educational placements across multiple universities.
• Provide empathetic, personal, and supportive assistance via phone and email.
• Manage stakeholder relationships internally and across multiple universities.
• Identify and provide resources to support student learning.
• Participate in programs aimed at improving student engagement and retention.
• Identify and implement opportunities to enhance the overall student experience.
• Guide students in planning a program that aligns with their abilities and interests.
• Assist students with the enrollment process.
• Possess a thorough knowledge of the Higher Education sector, including Bachelor's and Master's degrees and AQF systems.
• Discuss and reinforce the connections between educational programs and career opportunities.

Achievement

Sales Performance: On average, I generated 12 sales per week, with my best day reaching 7 sales and my best week hitting 14 sales. Remarkably, 98% of these results were achieved through outbound calls. While there are opportunities for campaign work and occasional support for the inbound team, my success has predominantly come from the more challenging outbound tasks. This achievement highlights my effectiveness in a demanding aspect of our daily operations.

Team Motivation: Every few days, I deliver motivational speeches during our morning meetings on various topics such as objection handling, managing slow days, delivering exceptional sales presentations, closing sales effectively, and motivating customers. These sessions have boosted each student advisor's sales by an additional 2-4 sales per week across a team of 8 advisors.

Leading by Example: Since initiating regular motivational speeches after my first month with the company, I have improved my average weekly sales from 6 to 12, surpassing our target of 10 sales per week.

Quality Assurance: I have maintained an average QA score of 96% from the time I started until I finished.

Key Responsibility

• Establishing connections with clients through phone calls and face-to-face meetings.
• Presenting essential information to help clients make informed decisions about their studies.
• Managing an extensive lead pool by handling daily calls and updating the contact management system.
• Utilizing various communication channels, including live chat, SMS, phone, and email, to reach customers.
• Proficient in student management systems like CPD Plus and Bright Space, ensuring compliance with AVETMISS data collection standards.
• Understanding regulatory compliance requirements in the accounting, financial services, financial planning, and mortgage broking industries.
• Competent in course content related to business, bookkeeping, financial planning, and mortgage broking.
• Possessing thorough knowledge of the VET, TAFE, and higher education sectors, from Certificate IV to Master's degrees.
• Collaborating with academic staff to monitor and communicate all aspects of curriculum updates, scheduling, and addressing student concerns to maintain industry standards.

Key Achievement

In my first three months with the company, I successfully targeted and generated an average of $8,917 in revenue each week. Shortly after joining, I managed to nurture both new and existing contacts, achieving nearly $7,000 in revenue during just my second week—a milestone typically reached by new hires in 4 to 6 weeks.

Overall, I have contributed close to $120,000 in revenue since starting with the company. One of my proudest achievements has been receiving five customer testimonials on the company's Facebook page, where clients expressed their appreciation for the service I provided.

Additionally, I implemented a weekly motivation program that significantly boosted team performance, resulting in sales increases of over 50% for some colleagues during slower weeks.

3D Systems is the inventor and patent-holder of the first stereolithography (SLA) rapid prototyping system. Prior to introduction of SLA rapid prototyping, concept models required extensive time and money to produce. The innovation of SLA to reduce these resource expenditures while increasing the quality and accuracy of the resulting model.

Key Reasonability

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• Business Development: Engage in calling, emailing, and consulting with customers to identify their needs for our products and services.
• Market Segmentation: Assist clients in producing 3D printing products and manufacturing parts across various industries, including aerospace, defense, medical, industrial, electronic packaging, recreation equipment, automotive, manufacturing, architecture, and personal products.
• Collaboration: Work closely with the project management team to capitalize on new business opportunities.
• Strategic Planning: Develop and implement a strategic operational plan focused on business growth and market expansion within Southeast Asia, particularly in Singapore and New Zealand.
• Account Management: Ensure existing customers are well taken care of by implementing strategies to enhance customer retention and growth.

Key Achievement

As a new team member, I quickly adapted to the varying sales cycle, which can range from 1 to 6 months depending on the project's size. Within my first three months, I developed a robust pipeline valued at $1.5 million and am in the process of closing many of these deals.

I have successfully developed over 30 new clients from the ground up who are now interested in our company's services. Additionally, I have rekindled relationships with dormant clients, leading them to resume using our services.

In just 11 months, I have generated over $800,000 in sales, which is a remarkable achievement considering that most new hires typically achieve around $650,000 at most in their first year. This significant accomplishment underscores my ability to deliver exceptional results and exceed expectations within a short period.

• Managed 18 employees