Summary
Overview
Work History
Skills
Licences
Timeline
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Ken Kirkwood

Ken Kirkwood

Rockhampton

Summary

Experienced professional with a strong background in customer service and sales, but the willingness to give anything a go. Skilled in building customer relationships and meeting unique needs. Known for excellent communication and adaptability. Core values include honesty and integrity, driving a strong professional ethos. Currently exploring and working around Australia with my Wife indefinitely - Living Our Best Life.

Overview

31
31
years of professional experience

Work History

Commercial Account Manager

Bunnings Trade
01.2019 - 12.2024
  • Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
  • Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
  • Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
  • Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
  • Analyzed client needs to identify coverage solutions and produced policy and quotes.
  • Prepared customer presentations and demonstrations of products to solicit new business.
  • Stayed current on company offerings and industry trends.
  • Kept detailed records of daily activities through online customer database.
  • Attended monthly sales meetings and quarterly sales trainings.
  • Negotiated prices, terms of sales and service agreements.
  • Built diverse and consistent sales portfolio.
  • Maintained current knowledge of evolving changes in marketplace.
  • Achieved or exceeded company-defined sales quotas.
  • Set and achieved company defined sales goals.

Territory Sales Manager

Philip Morris Limited
06.2004 - 03.2018
  • Working with Customers in Central & West Qld to improve their businesses through PML's Volume and Market Share growth
  • Dealing with owners, Managers and Staff, gaining trust and Rapport to facilitate good Working relationships
  • Negotiating Contracts with Owners for space Agreements and rebates
  • Negotiating acceptance of new lines, promotional activity on targeted products and even retailer contribution to promotional price
  • Educating Owners, Managers and Staff on products and Promotional activity to have our products front of mind when talking to their Customers.
  • Analyzing of Sales Data for our Strengths & weaknesses in each outlet and coming up with specific targeted plans to better our position in the market

Territory Manager

Smith's Snackfoods
10.1999 - 03.2004
  • Servicing Rockhampton and surrounds with Smith's Snackfoods
  • Selling in and building displays in store
  • Negotiating Floor space, frontends and Promotional activity
  • Taking orders but mainly doing the orders for 95% of customers.
  • Established successful account relationships by building rapport and maintaining consistent communication.
  • Implemented promotions and marketing campaigns to increase territory sales and brand awareness.

Hotel Manager (Publican)

Carlton / ALH Group
07.1993 - 08.1999
  • Responsible for the day to day operations of Hotel and holding a liquor License
  • Hiring and Firing of staff
  • Ordering all stock for Bottleshop and bars.
  • Balancing and banking of all cash Including poker machine revenue.
  • Ensuring all Government Regulations like Responsible service of Alcohol and Gaming were in place
  • Training of all staff
  • Analyzed and evaluated business data to identify opportunities for improvement.
  • Monitored and evaluated performance of personnel to confirm compliance with standards.

Skills

  • Customer Relations
  • Honesty & Integrity
  • Negotiating
  • Customer Service
  • Work autonomously
  • Teamwork
  • Communication
  • Conflict Resolution
  • Adaptability
  • Positive Outlook
  • Lead by example
  • Self motivation

Licences

HR Drivers Licence

Open Car Licence

RE Motorbike Licence

Construction White Card

Timeline

Commercial Account Manager

Bunnings Trade
01.2019 - 12.2024

Territory Sales Manager

Philip Morris Limited
06.2004 - 03.2018

Territory Manager

Smith's Snackfoods
10.1999 - 03.2004

Hotel Manager (Publican)

Carlton / ALH Group
07.1993 - 08.1999

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Ken Kirkwood