Ken Quach
Carramar Nsw,NSW
Summary
Dynamic IT professional with a proven track record at Sydney Children’s Hospitals Network, enhancing help desk operations and boosting user productivity. Expert in optimizing network performance and swiftly resolving technical issues, while fostering collaboration with IT teams. Skilled in user account management and delivering exceptional customer service.
Overview
2026
2026
years of professional experience
Work History
PC Support Technician
Burwood Council
Burwood, NSW
- Established, repaired and optimized networks by installing wiring, cabling and devices.
- Managed system-wide operating system and software deployments as well as related software upgrade problems.
- Diagnosed and troubleshot hardware, software and network issues.
IT Technician
SP Computer Pty Ltd
Campsie, NSW
- Installed, configured and maintained computer systems and network connections.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Tested new software and hardware prior to deployment.
Senior Computer Operator and Programmer
Sydney Children’s Hospitals Network
Corner Hawkesbury Road And, Hainsworth St Westmead
03.1999 - Current
- Optimized help desk operations, effectively managing incoming requests to ensure timely and accurate support.
- Provided timely technical support to users, resulting in increased productivity and reduced frustration levels.
- Optimized computer network performance through configuring systems, managing user accounts, and monitoring workstations.
- Reduced downtime by swiftly identifying and resolving technical issues with computer hardware and software.
- Collaborated with IT teams to execute seamless software upgrades and migrations without disrupting daily operations.
- Created user accounts and assigned permissions.
- Processed requests for service from internal and external customers.
Education
Diploma in Information And Technology - IT
LIDCOME TAFE
Lidcombe, NSW• AWS Certified Cloud Practitioner - IT
AWS
AWS • Associate Diploma in Business Computing - IT
Ultimo TAFE
Ultimo, NSWSkills
- Optimized help desk operations, effectively managing incoming requests to ensure timely and accurate support
- Provided timely technical support to users, resulting in increased productivity and reduced frustration levels
- Optimized computer network performance through configuring systems, managing user accounts, and monitoring workstations
- Reduced downtime by swiftly identifying and resolving technical issues with computer hardware and software
- Collaborated with IT teams to execute seamless software upgrades and migrations without disrupting daily operations
- Created user accounts and assigned permissions
- Processed requests for service from internal and external customers
Timeline
Senior Computer Operator and Programmer
Sydney Children’s Hospitals Network
03.1999 - Current
PC Support Technician
Burwood Council
IT Technician
SP Computer Pty Ltd
Diploma in Information And Technology - IT
LIDCOME TAFE
• AWS Certified Cloud Practitioner - IT
AWS
• Associate Diploma in Business Computing - IT
Ultimo TAFE