Ken Yang
CHERRYBROOK,NSW
Summary
Proven leader with a track record of enhancing revenue and client satisfaction at Kaiser Pacific Management through innovative marketing strategies and effective sales management. Skilled in operations and human resources management, adept at building strong customer relationships and leading teams to success. Achieves excellence by focusing on business development and leveraging exceptional verbal communication skills.
Overview
9
9
years of professional experience
Work History
Company Director
Kaiser Pacific Management
04.2018 - Current
- Increased revenue by identifying new business opportunities and implementing successful marketing campaigns.
- Executed digital marketing channel strategies and tactics for content creation, paid search, search engine optimization and social media to achieve client's goals.
- Implemented robust risk management strategies to mitigate potential threats, ensuring the long-term stability and success of the company.
- Achieved regulatory compliance across all business operations by developing robust policies and procedures.
- Maximized profitability through the implementation of cost-saving measures and budgetary controls.
Sales Manager
Ultra Professional Group
01.2015 - 04.2018
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
Education
Master of Finance - Economics
University Technology of Sydney
Sydney08.2009
Skills
- Operations Management
- Human Resources Management
- Corporate Governance
- Verbal and written communication
- Issues Resolution
- Financial Reporting
- Sales management
- Business Development
- Customer Relations
- Marketing Strategies
Timeline
Company Director
Kaiser Pacific Management
04.2018 - Current
Sales Manager
Ultra Professional Group
01.2015 - 04.2018
Master of Finance - Economics
University Technology of Sydney
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