Kenarangi Apiata

• Managed team of 4 employees, overseeing hiring, training, and professional growth of employees.
• Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
• Prepared a variety of different written communications, reports and documents to ensure smooth operations.
• Led projects and analyzed data to identify opportunities for improvement.
• Eliminated downtime and maximized revenue by providing top project quality control.
• Developed and implemented performance improvement strategies and plans to promote continuous improvement.
• Offered friendly and efficient service to all customers, handled challenging situations with ease.
• Performed duties in accordance with all applicable standards, policies and regulatory guidelines to promote safe working environment.
• Created plans and communicated deadlines to ensure projects were completed on time.
• Demonstrated respect, friendliness and willingness to help wherever needed.

• Maintained clean, trash-free workspaces to maximize productivity and safety.
• Sanitized all pots, pans, utensils, kitchen appliances and equipment using company-approved cleaning supplies.
• Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
• Reduced kitchen accidents by maintaining high standards of cleanliness and organization.
• Cleaned and sanitized work areas throughout hours of operation and at close of business.
• Maintained composure and work quality while under stress.
• Learned other teammates' work tasks to train as backup.
• Lifted and carried heavy materials.
• Maintained high personal grooming standards and uniform presentation.
• Repetitive Heavy manual handling in role as linen shed person.
• High attention to detail with good time management as a housekeeper.
• Strick on safety and awareness when performing tasks on-site and mine site.
• Aware of expectations on behaviour while on-site

• Provided exceptional customer service to all guests and escalated concerns where needed.
• Assisted patrons with seating by giving directions and lighting paths.
• Greeted customers with smile and provided friendly, knowledgeable service.
• Referred unresolved customer grievances to designated departments for further investigation.
• Determined customer needs by asking relevant questions and listening actively to responses.
• Gathered sensitive information to update customer profiles and help with appeals process.
• Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
• Resolved all customer complaints in professional manner while prioritizing customer satisfaction.
• Handled all customer relations issues in a gracious manner and in accordance with company policies.

cleaning various planes on tight "turnaround" and also full cleans within time limits in a team environment. Coordinated efforts of 3-5 team members engaged in cleaning and washing. jobs include:

crossing seat belts.

collect rubbish.

toilets cleaned and consumables replenished.

galley area clean.

replace headrests.

vacuum.

replenish used pillows and blankets.

changing of magazines on planes every month.

washing of the planes include:

washing of exterior to remove any visible marks, soot or oil leaks from the engines, wings and whole fuselage of the plane.

also at times, required to operate a scissor lift to wash the tali and top of fuselage.

my role of being leading hand includes:

team is aware on safety protocols.

prioritize planes to be cleaned according to their time schedules.

delegate responsibilities and jobs to the team.

communicate with various other companies.

make aware of any potential problems.

Negotiated agreements between employees to clarify misunderstood directions and resolve conflicts affecting performance.

• Kept work area clean, neat and well-stocked to maximize productivity.
• Completed daily maintenance tasks in record time to maximize productivity.
• Collected and disposed of trash and debris.
• Efficiently and safely operated floor scrubbing, mower, blower, high pressure hose machines.
• Closely monitored equipment availability and functionality to maximize production and keep detailed records.
• Followed instructions from supervisor regarding daily job tasks and duties.
• Safely and effectively handled wide range of cleaning products and solutions.
• Reported issues to property manager so effective resolutions could be put into place.
• Continuously adhered to strict regulations as well as detailed instructions, guidelines and specifications.

• Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
• Carried out day-day-day duties accurately and efficiently.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Worked flexible hours; night, weekend, and holiday shifts.
• Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Proved successful working within tight deadlines and fast-paced atmosphere.
• Offered friendly and efficient service to customers, handled challenging situations with ease.
• Developed and maintained courteous and effective working relationships.
• Maintained excellent attendance record, consistently arriving to work on time.
• Served customers and followed outlined steps of service.
• Participated in team-building activities to enhance working relationships.
• Experience as step up supervisor minesite port and rail cleaning for numerous swings.

• Enhanced trade operations by streamlining processes and implementing efficient systems.
• Provided essential support for trade shows, ensuring seamless event execution and positive client interactions.
• Assisting all trades in tasks.
• Maintaining yard/site areas.
• Fueling/washing vehicles.
• Collecting supplies from remote towns.
• Adhere to safety procedures and reporting to supervisor or project manager.