Kendal Anderson
Loganholme,Australia
Summary
Proven track record in enhancing customer satisfaction and streamlining operations, demonstrated during tenure at LSKD. Skilled in POS system operation and adept at fostering team collaboration, I significantly contributed to achieving sales goals and improving service delivery. Showcases a blend of multitasking competence and empathy, driving positive outcomes in fast-paced retail environments. Motivated retail sales professional with proven record of boosting sales and customer loyalty through individualized service. Resourceful individual skillful in learning customer needs, directing to desirable merchandise and upselling to meet sales quotas. Committed to strengthening customer experiences with positivity and professionalism when answering requests and processing sales.
Overview
7
7
years of professional experience
Work History
Retail Assistant
LSKD
05.2022 - Current
- Used POS system to process sales, returns, online orders, and gift card activations.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Collaborated with team members to accomplish sales goals and improve overall store performance.
- Interacted with customers proactively, identifying needs and offering suitable product recommendations.
- Handled returns and exchanges professionally, adhering to company policies while prioritizing customer satisfaction.
- Enhanced store appearance through diligent merchandising and regular upkeep of displays.
- Boosted customer satisfaction by providing exceptional service and addressing inquiries efficiently.
- Demonstrated flexibility by adapting to various roles within the retail environment as needed.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Managed efficient cash register operations.
- Used in-store system to locate inventory and place special orders for customers.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
Cafe Assistant
Iga Supa
05.2020 - 05.2022
- Displayed calm and friendly demeanor when addressing and resolving customer issues and complaints.
- Exceeded customer expectations by providing welcoming environment and prompt and friendly service to people of diverse backgrounds.
- Wiped, sanitized and maintained floors, facility, and equipment to adhere with company standards and procedures.
- Supported daily operations by performing cash handling responsibilities accurately and efficiently.
- Maintained high standards of food safety by adhering to proper storage, preparation, and serving guidelines.
- Increased repeat business by fostering strong relationships with customers through exceptional service.
- Trained and supervised new staff to enhance customer service skills and comply with food safety standards.
- Developed and implemented customer service standards and best practices to enforce compliance and meet criteria requirements.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
- Brewed coffee and tea and changed out drink station syrups.
- Prepared salads, soups and sandwiches for customers.
- Filled out daily shift log to record amount of food prepared, used and leftover.
- Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
Animal Shelter Volunteer
Animal Welfare League
01.2021 - 01.2022
- Cleaned and sanitized cages and living areas to promote health and wellbeing.
- Kept animals healthy and socialized by providing regular exercises and walks.
- Provided companionship and comfort to animals in need of extra love and attention.
- Improved animal well-being by providing daily care, including feeding, grooming, and exercising.
- Increased animal socialization by engaging in regular playtime sessions with both dogs and cats at the shelter.
- Assisted in the successful adoption of animals by maintaining clean and inviting living spaces for potential adopters to visit.
- Contributed to a positive shelter environment with thorough cleaning and sanitation of animal enclosures.
- Ensured a safe environment for volunteers by following established protocols regarding animal handling and safety measures.
- Promoted positive relationships between shelter animals and visitors by supervising interactions in designated areas to foster potential adoptions.
Hospitality Worker
The Coffee Club
12.2017 - 01.2021
- Performed general cleaning by sweeping and mopping floors, washing dishes and emptying trash.
- Prepared food and beverages and verified adherence of quality and safe food-handling standards.
- Reduced risks by maintaining clean and organised work environment.
- Collaborated with team members to consistently deliver high-quality service in a fast-paced environment.
- Delivered excellent customer service to support company reputation and patron satisfaction.
- Processed payments with focus on accuracy and correct cash-handling procedures.
- Supported restaurant operations by assisting servers during busy periods or covering shifts as needed.
- Trained new staff members on proper customer service and hospitality policies.
- Ensured safety guidelines were followed by all team members to create a secure environment for guests and staff alike.
- Implemented effective time management strategies during high-volume periods which resulted in reduced wait times and increased guest satisfaction.
- Acknowledged outstanding staff performance to boost morale.
- Coordinated with housekeeping teams to prioritize room cleaning schedules based on guest arrivals or special requests.
Retail Assistant
Christmas Casusal Cotton on
12.2019 - 02.2020
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Maintained tidy and organized store environment to comply with cleanliness standards.
- Assisted with opening and closing procedures, ensuring that the store was ready for business each day of the busy holiday season.
- Greeted customers warmly upon entering the store, fostering a welcoming atmosphere conducive to sales success.
- Collaborated with team members to meet daily sales targets and provide outstanding customer experiences.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
Education
Certificate III - Animal Science
TAFE Queensland
Ashmore, QLD01.2022
High School Diploma -
Chisholm Catholic College
Cornubia, QLD12.2020
Certificate II - Health And Physical Fitness
Chisholm Catholic College
Cornubia, QLD11.2020
Certificate II - Hospitality
Chisholm Catholic College
Cornubia, QLD11.2020
Certificate II - Furniture Design And Manufacturing
Chisholm Catholic College
Cornubia, QLD11.2020
Certificate I - Construction Trades
TAFE Queensland
Alexandra Hills, QLD11.2019
Skills
- Customer Assistance
- Multitasking Competence
- Patience and Empathy
- Time Management Capabilities
- Cash Register Operation
- POS System Operation
- Flexible schedule availability
- Complex Problem-Solving
- Team Collaboration Aptitude
- Conflict resolution techniques
- Reliable and Responsible
- Adaptable and Flexible
Timeline
Retail Assistant
LSKD
05.2022 - Current
Animal Shelter Volunteer
Animal Welfare League
01.2021 - 01.2022
Cafe Assistant
Iga Supa
05.2020 - 05.2022
Retail Assistant
Christmas Casusal Cotton on
12.2019 - 02.2020
Hospitality Worker
The Coffee Club
12.2017 - 01.2021
Certificate III - Animal Science
TAFE Queensland
High School Diploma -
Chisholm Catholic College
Certificate II - Health And Physical Fitness
Chisholm Catholic College
Certificate II - Hospitality
Chisholm Catholic College
Certificate II - Furniture Design And Manufacturing
Chisholm Catholic College
Certificate I - Construction Trades
TAFE Queensland
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