Kendall Gray
Newcastle,NSW
Summary
I am a well-spoken and articulate individual who has always possessed a passion and disposition for reading, literacy and grammar.
I have exceptional communication skills, work well as a part of a team and independently, have outstanding telephone etiquette, excellent time management abilities, and a knack for picking up new skills with quickness and ease, thanks to my years as a ballet dancer.
My disposition is always vibrant, sunny and friendly. I love to learn new things and have a thirst to gain knowledge about anything and everything.
Overview
4
4
years of professional experience
Work History
Restaurant Staff
Mary Ellen Brasserie
01.2024 - Current
- Explained menu items and suggested appropriate options for food allergy concerns.
- Used slow periods to restock supplies and perform general cleaning and maintanance
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Cultivated warm relationships with regular customers.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Processed customer payments and balanced cash drawers.
Store Assistant
FoodWorks
07.2022 - 07.2023
- Collaborated with team members to ensure seamless operations during peak hours and special events.
- Managed efficient cash register operations.
- Wrapped, boxed and weighed deli department products.
- Established and maintained professional relationships with customers to increase trust and rapport.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Greeted customers entering store and offered assistance with requirements.
- Remained calm and composed in tense situations involving angry or upset customers.
Dancer
Scottish Ballet
10.2019 - 02.2022
- Worked as a professional ballet dancer with Scotland's National Ballet company whilst getting my Bachelor of Arts (Modern Ballet).
- Attended workshops hosted by renowned dance professionals to stay current on industry trends and continuously refine personal skillset as a performer.
- Picked up choreography with quickness and ease.
- Work as a part of the "corps de ballet" and practised team work and precision in a group.
- Attended pre-performance meet and greets with patrons and audiences of the ballet to give them a personal connection with the company and the show that they were attending.
- Adapted quickly to changes in choreography or casting requirements while maintaining composure under pressure during live performances.
- Maintained a professional attitude and work ethic during long rehearsals and performances.
- Established lasting connections with fellow dancers, choreographers, and industry professionals, contributing to a supportive network within the competitive field of performing arts.
Pharmacy Intern
Priceline Pharmacy
08.2020 - 05.2021
- Handled inventory stock by counting inventory items, checking delivery quantities, reviewing medication expirations and ordering additional products.
- Processed payments for prescriptions and accurately completed cash and credit card transactions.
- Answered telephones and provided information about order status, store hours and pharmacy procedures.
- Greeted customers and responded to questions with friendly, knowledgeable assistance.
- Organized pharmacy area to maintain clean and orderly environment.
- Greeted customers at counter and provided excellent customer service.
- Boosted customer satisfaction by providing exceptional service and addressing inquiries efficiently.
- Engaged in friendly conversation with customer to better uncover individual needs.
Education
Graduate Certificate - Publishing And Electronic Editing
Macquarie University
Sydney2024
Graduate Diploma - Modern Ballet
Royal Conservatoire of Scotland
Glasgow, Scotland07.2022
Bachelor of Arts - Modern Ballet
Royal Conservatoire of Scotland
Glasgow, Scotland07.2020
Skills
- Customer service focus
- Professional Appearance
- Team Collaboration
- Professionalism and Courtesy
- Reliability and punctuality
- Networking and Collaboration
- Exemplary communication skills
- Multitasking and Time Management
Timeline
Restaurant Staff
Mary Ellen Brasserie
01.2024 - Current
Store Assistant
FoodWorks
07.2022 - 07.2023
Pharmacy Intern
Priceline Pharmacy
08.2020 - 05.2021
Dancer
Scottish Ballet
10.2019 - 02.2022
Graduate Certificate - Publishing And Electronic Editing
Macquarie University
Graduate Diploma - Modern Ballet
Royal Conservatoire of Scotland
Bachelor of Arts - Modern Ballet
Royal Conservatoire of Scotland
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