Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Kendall Mitchell

Stirling North,SA

Summary

I'm Kendall Mitchell, a proud mother of two sons who treasures spending quality time with my family, friends and embracing new experiences. My strong work ethic has been a cornerstone of my career as a Business Development Manager at Ray White Port Augusta and Whyalla, where I earned the title of Number 1 Business Development Manager of the Year for South Australia and Northern Territory. I was also honored with a nomination for Employee of the Year at the Port Augusta Business Awards. My expertise in property management and customer service, combined with my proficiency in property management software and exceptional relationship-building skills, has allowed me to enhance operational efficiency and client satisfaction. I am committed to achieving strategic goals through innovative business development and effective team leadership. Always eager to learn and grow, I continually seek opportunities to study, develop my skills, and expand my knowledge to its fullest potential.

Overview

17
17
years of professional experience

Work History

Business Development Manager

Ray White Port Augusta and Whyalla
05.2023 - Current
  • Closely monitored Key Performance Indicators (KPIs) to assess and drive progress towards achieving strategic goals, ensuring ongoing alignment with business objectives.
  • Organized and led monthly performance review meetings with regional team members, evaluating performance metrics against established targets and implementing strategies to address any discrepancies.
  • Ensured property management practices and strategies were consistently aligned with current rental market conditions to enhance operational efficiency and profitability.
  • Supervised and mentored a team of staff members responsible for daily property operations, demonstrating effective leadership and fostering a collaborative work environment.
  • Provided expert guidance to landlords on best practices for property management, incorporating up-to-date market trends and leveraging sound judgment to optimize investment outcomes.
  • Maintained comprehensive and accurate records for all aspects of property management, including lease agreements and financial transactions, showcasing strong organizational and data entry skills.
  • Negotiated and finalized lease agreements, ensuring all terms were fair, legally compliant, and met the needs of both landlords and tenants.
  • Kept informed about changes in housing legislation and regulatory requirements through continuous research, reflecting a strong commitment to professional development and compliance.
  • Effectively communicated with tenants to address their concerns and resolve complaints, demonstrating excellent interpersonal skills and a dedication to customer service.
  • Developed and implemented training modules and documentation to enhance staff skills and performance, ensuring they are well-equipped to meet operational demands.
  • Managed and nurtured client relationships, providing exceptional customer service to ensure high levels of satisfaction and promote long-term retention.
  • Collaborated with colleagues to complete tasks efficiently, contributing to a cohesive and productive team environment.
  • Trained existing staff on new or updated applications, products, and job functions, ensuring they are adept at utilizing the latest tools and technologies.
  • Maintained current knowledge of competitors' products and services to stay ahead in the market and adapt strategies accordingly.
  • Demonstrated flexibility by taking on additional roles and responsibilities as needed, supporting the organization's goals and adapting to evolving needs.
  • Consistently met deadlines while delivering high-quality work, ensuring successful project completion and maintaining high standards.
  • Mentored and supported staff development through arranging training sessions and recruitment activities, enhancing team capabilities and performance.
  • Provided leadership and direction in staff training and development, ensuring that team members are well-prepared to meet their roles and contribute effectively to organisational success.

Property Manager

First National Real Estate
01.2015 - 04.2023
  • Compiled and prepared detailed monthly financial statements, outlining expenses and financial performance for each property owned, ensuring transparency and accuracy.
  • Conducted property tours for prospective tenants, providing comprehensive information on rental terms and property features to facilitate informed decision-making.
  • Performed regular walk-throughs of vacant units prior to tenant move-ins to ensure cleanliness, address maintenance needs, and prepare the property for new occupants.
  • Oversaw daily administrative responsibilities, including managing tenant relations, processing rent collections, and handling routine inquiries and issues.
  • Negotiated and finalized lease agreements, renewals, and terminations, ensuring that all contractual terms were clearly defined and legally compliant.
  • Cultivated and maintained strong professional relationships with residents, community members, and property owners to enhance satisfaction and foster a positive living environment.
  • Coordinated and conducted regular inspections of residential units to identify and address potential issues or safety hazards, maintaining high property standards.
  • Provided strategic advice to property owners regarding investment opportunities and market trends in real estate to optimize their investment portfolio.
  • Reviewed lease expiration reports and calculated appropriate rent increases based on market conditions and property performance to ensure competitive and fair pricing.
  • Initiated and managed eviction proceedings in accordance with state laws and court orders when necessary, ensuring compliance with legal requirements.
  • Negotiated and secured contracts with vendors for essential services such as landscaping, snow removal, and pest control, optimizing service quality and cost-efficiency.
  • Conducted thorough property inspections to identify and address potential maintenance issues promptly, preserving the property's condition and value.
  • Investigated and resolved tenant complaints in accordance with management policies and regulations, ensuring fair and effective solutions.
  • Analyzed local market trends to determine optimal rental rates for properties, ensuring competitive positioning and maximizing rental income.
  • Collaborated with team members to efficiently complete tasks and projects, fostering a cooperative work environment and enhancing overall productivity.
  • Consistently met deadlines while delivering high-quality work, demonstrating strong organizational skills and a commitment to excellence.

Barmaid/Gaming Manager

Travellers Rest Hotel
11.2018 - 02.2020
  • Executed opening and closing duties, including setting up and breaking down workstations, restocking supplies, and cleaning equipment to ensure a smooth operational flow.
  • Maintained a well-organized, clean, and safe working environment, prioritizing both staff safety and customer satisfaction.
  • Organized and sanitized glassware to ensure continued service efficiency and uphold hygiene standards.
  • Collaborated closely with kitchen staff to accommodate menu changes and special guest orders, ensuring seamless service and customer satisfaction.
  • Washed and thoroughly cleaned prep areas, equipment, and utensils to uphold high standards of cleanliness and food safety.
  • Stocked shelves with a variety of wines, spirits, beers, and other bar supplies as required, ensuring that inventory levels were maintained and replenished.
  • Demonstrated extensive knowledge of liquor, wine, and beer, providing informed recommendations and enhancing the customer experience.
  • Monitored guest alcohol consumption to ensure responsible service and compliance with regulations, and prohibited the sale of alcohol to intoxicated individuals.
  • Managed gaming operations, including overseeing pokies (slot machines) and promoting safe gambling practices to ensure a responsible gaming environment.
  • Implemented and enforced safe gambling protocols to prevent problem gambling and ensure a secure and enjoyable gaming experience for all patrons.

Property Management Associate

Century 21 'Top of the Gulf'
02.2013 - 01.2015
  • Prepared monthly statements outlining expenses incurred for each property owned.
  • Met with prospective tenants to show properties and explain terms of occupancy.
  • Conducted regular walk-throughs of vacant units prior to move-in date for cleaning and maintenance purposes.
  • Managed daily administrative tasks, including tenant relations and rent collections.
  • Negotiated and executed new leases, renewals, and terminations.
  • Developed and maintained professional relationships with residents, community and owners.
  • Coordinated regular inspections of residential units to identify potential issues or hazards.
  • Advised owners regarding investment opportunities in the real estate market.
  • Reviewed lease expiration reports and calculated rent increases.
  • Initiated eviction proceedings when necessary according to state law and court orders.
  • Negotiated contracts with vendors for services such as landscaping, snow removal, and pest control.
  • Conducted regular property inspections to identify potential maintenance issues.
  • Investigated and resolved tenant complaints, following management rules, and regulations.
  • Analyzed market trends to determine optimal rental rates for properties in the area.
  • Worked with coworkers to complete tasks.
  • Met deadlines while maintaining high-quality deliverables.

Sales/Kitchen Assistant

Australian Arid Lands Botanical Garden
01.2011 - 02.2013
  • Managed sales of giftware and Arid-Smart plants
  • Coordinated and prepared corporate event functions
  • Handled general administrative tasks, including stock control, customer service, cash and credit transactions, and computer operations
  • Sorted and processed incoming mail
  • Provided exceptional customer service
  • Oversaw the opening and closing of the reception area
  • Managed daily banking, stock ordering, and organized group bookings
  • Inspected all incoming deliveries from vendors for accuracy before storing
  • Arranged tables, chairs, and place settings to accommodate group seating
  • Operated the cash register, managed money, and gave accurate change
  • Restocked beverage machines and condiments to prepare for high-traffic periods
  • Assisted kitchen staff with various tasks and provided necessary items to cooks
  • Adhered to health and safety regulations, maintaining a clean and sanitary kitchen environment

Administration Assistant

Clare Medical Centre
05.2007 - 03.2008
  • Coordinated communication with doctors and nurses, ensuring efficient information flow and support
  • Managed phone communications, including answering calls, transferring calls to appropriate parties, and taking accurate messages
  • Scheduled and organized specialist appointments, X-rays, and ultrasounds for patients
  • Arranged appointments for inpatients and ensured timely scheduling
  • Processed and submitted Medicare forms, ensuring compliance with regulations
  • Entered and maintained accurate data for outpatients, facilitating smooth administrative operations
  • Handled banking transactions and managed incoming and outgoing mail efficiently
  • Prepared doctors' examination rooms, ensuring they are well-stocked and ready for patient visits
  • Prepared blood samples for the Institute of Medical and Veterinary Science (IMVS), following proper procedures and protocols
  • Updated patient records and appointment systems as needed to ensure accuracy and availability
  • Provided support for patient inquiries and administrative needs, enhancing overall service quality

Education

Certificate IV - Real Estate Property Services

Real Estate Training Academy
Adelaide
08.2022

High School Diploma -

Caritas College
Port Augusta, SA
10.2006

Skills

    Team Leadership

    Business development and planning

    Customer Service

    Negotiations

    Decision-Making

    Relationship building and management

    Client Relationship Building

    Strategic Planning

    New Business Development

    Relationship building and rapport

    Team Collaboration

    Mentoring and Coaching

    Account Management

    Goals and performance

    Lead Generation

    Relationship Development

    Business Administration

    Training and Development

    Training and mentoring

    Key decision making

    Revenue development

    Prospecting

    Staff Management

    Market understanding

    Issue Resolution

    Account Servicing

Accomplishments

  • Overall Number #1 Business Development Manager at Ray White SA/NT Awards 2023/2024
  • Nominee for Employee of the Year Port Augusta Business Awards
  • Number #1 Business Development Manager at Ray White SA/NT 6 monthly Awards 2023/2024
  • 2021: Covid Marshall Certificate
  • 2021: Certificate IV Property Services (Real Estate)
  • 2019: Certificate in Property Management –
  • 2018: Bar and Gambling Management Certificates
  • 2018: Responsible Service of Alcohol License

Timeline

Business Development Manager

Ray White Port Augusta and Whyalla
05.2023 - Current

Barmaid/Gaming Manager

Travellers Rest Hotel
11.2018 - 02.2020

Property Manager

First National Real Estate
01.2015 - 04.2023

Property Management Associate

Century 21 'Top of the Gulf'
02.2013 - 01.2015

Sales/Kitchen Assistant

Australian Arid Lands Botanical Garden
01.2011 - 02.2013

Administration Assistant

Clare Medical Centre
05.2007 - 03.2008

Certificate IV - Real Estate Property Services

Real Estate Training Academy

High School Diploma -

Caritas College
Kendall Mitchell