Kendall Rose
Central Coast
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Team Leader, Fraud Operations
CUSCAL Limited
10.2022 - Current
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
- Provided ongoing training to staff members on fraud awareness, fostering a culture of vigilance and accountability.
- Collaborated with cross-functional teams to implement effective anti-fraud strategies, ensuring company-wide compliance.
- Held fortnightly 1on1s with up to 16 staff members, providing feedback and support where needed.
- Streamlined workflows for increased efficiency, reducing turnaround times for critical tasks.
- Implemented employee recognition programs that boosted morale and increased retention rates within the team.
- Mentored newer staff members, helping them develop their leadership potential and advance in their careers.
- Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
- Evaluated team member performance against established objectives during regular reviews, offering praise for achievements or identifying areas requiring further development.
- Supported high risk mental health concerns within the team through regular check ins and support.
Senior Fraud Officer
Cuscal Limited
05.2022 - 10.2022
- Enhanced team productivity by streamlining communication channels and implementing efficient workflow processes.
- Consistently exceeded project deadlines through effective collaboration and resource allocation.
- Handled all client complaint management and requests through email and CRM.
- Managed a team of 30 Fraud Officers over 6 queues on a day to day basis, pivoting staff to high priority tasks.
- Assisted with team scheduling and organisation on some occasions.
- Assisted colleagues with problem-solving efforts when faced with complex issues or roadblocks, leveraging expertise gained from previous experiences in similar situations.
- Served as an escalation point for complex issues or disputes within the team, providing decisive leadership and guidance to resolve conflicts effectively.
- Assisted Team Lead with QA and compliance on a monthly basis.
- Created and spearheaded staff engagement activities such as team member of the month, staff activities & further reward and recognition.
- Developed strong cooperative relationships with coworkers and managers.
Fraud Officer
Cuscal Limited
08.2021 - 05.2022
- Reduced fraudulent activities by implementing stringent security measures and monitoring potential risks.
- Enhanced fraud detection capabilities for improved customer protection through continuous data analysis.
- Investigated suspicious transactions, resulting in the timely identification and prevention of financial crimes.
- Developed comprehensive risk assessment processes to proactively identify potential threats and vulnerabilities.
Food and Beverage Attendant
Margarita Daze
10.2019 - 04.2021
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Assisted in training new waitstaff, sharing best practices and improving overall team performance.
- Handled cash transactions accurately, ensuring proper accounting and minimizing discrepancies at the end of shifts.
Skills
- Developing meaningful staff relationships
- Coaching
- Complaint Resolution
- Scheduling and calendar management
- Spreadsheet development
- Database entry
- Quality Improvement
- Problem-solving abilities
- Time management abilities
- Meeting facilitation
Accomplishments
- Cuscal Limited company quarterly aware for company Value - Energy.
- Appointed Junior team lead secondment 14months into role and made permanent.
- Level 2 exceeds expectations for yearly reviews.
Certification
Mental Health First Aid - 2023
RSA/RCG competency - 2021
Duke of Edinburgh Silver award
Barista certificate
First Aid certificate
Timeline
Team Leader, Fraud Operations
CUSCAL Limited
10.2022 - Current
Senior Fraud Officer
Cuscal Limited
05.2022 - 10.2022
Fraud Officer
Cuscal Limited
08.2021 - 05.2022
Food and Beverage Attendant
Margarita Daze
10.2019 - 04.2021
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