Kendle Davies
Leppington,NSW
Summary
Versatile and results-driven professional with over 14 years of experience excelling in customer service, retail management, and data administration. Renowned for a strong work ethic, impeccable interpersonal skills, and an unwavering commitment to excellence, I bring a unique blend of creativity, adaptability, and problem-solving expertise. With a proven ability to exceed targets, lead teams, and build lasting customer relationships, I am dedicated to driving success and innovation in any role. My passion for delivering value, combined with my drive to learn and grow, makes me a standout candidate ready to make a significant impact.
Overview
15
15
years of professional experience
Work History
Data Entry Specialist
BC Coatings
01.2021 - Current
- Accurately processed an average of 300 daily orders, ensuring seamless operations and timely delivery for all stakeholders
- Identified data discrepancies and implemented corrective measures, improving data accuracy by 25% and enhancing overall system reliability
- Worked closely with cross-functional teams to address workflow challenges, resulting in improved communication and operational efficiency
- Maintained and updated customer records with precision, ensuring compliance with industry regulations and company policies
- Recognised for consistently meeting tight deadlines without compromising quality or accuracy
Customer Support Officer
Debt Negotiators
01.2018 - 04.2020
- Managed a portfolio of over 300 clients, delivering personalised financial solutions that consistently exceeded company targets by 20%
- Built trust and rapport with clients by addressing their unique needs with empathy, professionalism, and transparency, resulting in an 85% resolution rate
- Designed and implemented onboarding processes for new team members, fostering a supportive environment that boosted team performance
- Regularly monitored client accounts to identify potential challenges and implemented proactive measures to resolve them before escalation
- Played a key role in achieving department-wide recognition for client satisfaction scores during my tenure
Escalations Specialist
Credit Repair Australia
03.2016 - 12.2017
- Expertly handled high-stakes customer complaints, negotiating mutually beneficial resolutions that retained over $400,000 in client accounts
- Utilised customer feedback to identify recurring pain points, collaborating with management to implement process improvements that reduced escalations by 15%
- Delivered exceptional service under pressure, earning multiple 'Employee of the Month' awards for outstanding dedication and results
- Acted as a trusted intermediary between clients and creditors, fostering strong relationships that built confidence and trust
Store Manager
EQUIP Accessories
05.2015 - 02.2016
- Drove a 30% increase in sales by creating visually compelling displays and energising the team to achieve ambitious targets
- Led all aspects of store operations, including hiring, training, scheduling, and conducting performance evaluations
- Developed a reputation for providing exceptional customer service, ensuring each shopper left with a positive experience
- Implemented inventory management strategies that reduced stock shortages and improved overall efficiency
- Recognised for creating a collaborative and motivated workplace culture, leading to consistently high team morale and performance
Sales Assistant
QBD The Bookshop
02.2010 - 01.2012
- Delivered tailored book recommendations, enhancing the shopping experience and driving repeat business
- Organised and promoted in-store events, such as author signings and seasonal sales, increasing foot traffic and sales by 20%
- Ensured shelves were stocked and attractively presented, maximising product visibility and appeal
- Developed strong relationships with regular customers, becoming a trusted resource for literary advice and suggestions
Education
Visual Merchandising Certification -
The Just Group
01.2014
Skills
- Exceptional Customer Service and Relationship Building
- Conflict Resolution and Problem-Solving Expertise
- Time Management and Organisational Excellence
- Team Leadership and Staff Development
- Data Entry and Management with High Accuracy
- Visual Merchandising and Sales Optimisation
- Inventory Control and Supply Chain Coordination
- Strong Written and Verbal Communication Skills
- Proficiency in Microsoft Office Suite and CRM Tools
- Adaptability and Rapid Skill Acquisition
- Accuracy and attention to detail
- Complaint handling
Accomplishments
- "Employee of the Month," Credit Repair Australia (2017)
- Instrumental in retaining over $400,000 in client accounts, Credit Repair Australia (2017)
- Consistently exceeded sales and performance KPIs at EQUIP Accessories and Jay Jays, earning recognition and bonuses.
- Organised high-impact in-store events, driving sales growth by up to 20%.
Timeline
Data Entry Specialist
BC Coatings
01.2021 - Current
Customer Support Officer
Debt Negotiators
01.2018 - 04.2020
Escalations Specialist
Credit Repair Australia
03.2016 - 12.2017
Store Manager
EQUIP Accessories
05.2015 - 02.2016
Sales Assistant
QBD The Bookshop
02.2010 - 01.2012
Visual Merchandising Certification -
The Just Group
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