Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Kendra Burton

Newcastle

Summary

Professional with knack for hospitality management, recognized for enhancing guest satisfaction and operational efficiency. Known for fostering team collaboration and maintaining high standards in all interactions. Reliable and adaptable with focus on effective communication and problem-solving skills.

Overview

11
11
years of professional experience

Work History

Front Desk Supervisor

Flamingo Resort & Spa
03.2024 - 03.2025
  • Trained new employees on front desk operations, ensuring they were well-prepared for their roles and responsibilities.
  • Trained new staff on correct procedures, compliance requirements, and performance strategies.
  • Provided exceptional customer service, leading to positive online reviews and repeat business from satisfied guests.
  • Coordinated with room service, housekeeping, maintenance, and security to meet all guest needs.
  • Managed group reservations effectively, providing smooth check-in experiences for large parties or corporate events.
  • Collected room deposits, fees, and payments.
  • Coordinated with housekeeping staff to ensure rooms were ready for incoming guests in a timely manner.
  • Empowered front desk staff by promoting a supportive work environment and recognizing individual achievements, resulting in increased morale and productivity.
  • Responded to telephone, email and in-person inquiries regarding reservations, hotel information and guest concerns.
  • Checked guests in out of hotel, made reservations, and processed payments.
  • Attended staff meetings and brought issues to attention of upper management.

Front Desk Agent

Flamingo Resort & Spa
02.2023 - 03.2024
  • Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
  • Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
  • Resolved guest issues promptly, resulting in positive feedback and return visits.
  • Took reservations over phone, in person, and via computer for guests and provided confirmation information.
  • Welcomed each new arrival pleasantly and confirmed reservations and identification.
  • Handled incoming calls professionally, directing inquiries to appropriate personnel as needed.
  • Assisted guests in making informed decisions on local attractions, dining options, and transportation services.
  • Enhanced guest satisfaction by efficiently managing check-in and check-out processes.
  • Maintained clean and organized front desk areas to uphold polished company image.
  • Demonstrated adaptability during unexpected challenges such as system outages or emergency situations while maintaining composure under pressure.
  • Managed room inventory effectively, ensuring optimal occupancy rates and revenue generation.
  • Managed inventory of front desk supplies, keeping essential items well-stocked.
  • Ensured accurate billing and payment processing, reducing errors and guest disputes.
  • Monitored lobby area for cleanliness and comfort, ensuring positive first impression.

Server

Cattleman’s Steakhouse
02.2021 - 05.2022
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
  • Answered customers' questions, recommended items, and recorded order information.
  • Kept up with fast-paced environments, ensuring timely delivery of orders during peak hours.
  • Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.

Bartender

Picazo Kitchen & Bar
08.2018 - 03.2020
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Served high customer volumes during special events, nights, and weekends.
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.
  • Kept bar stocked with liquors, juices and garnishes for drinks.
  • Assisted with inventorying beverage stock and bar supplies.
  • Prepared custom drink orders by accurately measuring and mixing house ingredients.
  • Prepared garnishes by evenly slicing and pitting fruits.

Server/Bartender Apprentice

Applebee's Grill + Bar
06.2014 - 07.2018
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Coordinated with kitchen staff to ensure order accuracy and timely preparation of dishes.
  • Utilized knowledge of menu to make recommendations, enhancing customer dining experience.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Resolved customer complaints with calm, solution-focused approach, ensuring guest satisfaction.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Demonstrated adaptability by quickly learning new drink recipes and menu offerings upon request from customers or supervisors.
  • Prepared mixes and garnishes and stocked glassware, condiments, beer and paper products to facilitate efficient operation.
  • Took beverage orders from guests or servers and accepted payment in cash or processed credit card transactions to capture revenue.
  • Maintained a clean and organized bar area, complying with health and safety standards.
  • Restocked and replenished bar inventory and supplies and reported shortages or reordering needs to management.
  • Assisted Bartender in preparing and serving alcoholic and non-alcoholic drinks based on ingredients provided.

Education

No Degree -

Santa Rosa Junior College
Santa Rosa, California
05-2025

High School Diploma -

Windsor High School
Windsor, California
05-2014

Skills

  • Customer service
  • Time management
  • Problem-solving skills
  • Team building and supervision
  • POS system operation
  • Exceptional communication
  • Cash handling accuracy
  • Administrative skills

Languages

English
Native or Bilingual

Timeline

Front Desk Supervisor

Flamingo Resort & Spa
03.2024 - 03.2025

Front Desk Agent

Flamingo Resort & Spa
02.2023 - 03.2024

Server

Cattleman’s Steakhouse
02.2021 - 05.2022

Bartender

Picazo Kitchen & Bar
08.2018 - 03.2020

Server/Bartender Apprentice

Applebee's Grill + Bar
06.2014 - 07.2018

No Degree -

Santa Rosa Junior College

High School Diploma -

Windsor High School

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Kendra Burton