KENDRA HYLAND

As well as the Promotions Coordinator, I stepped into the position of Promotions Manager for three months and ran the department efficiently.

• Collaborated with sales staff and department heads to plan marketing and promotional campaigns. Brainstormed and implemented creative event concepts and themes.
• Managed administrative logistics of events planning, event booking, event expenditures, budgets and timelines and event promotions. Consistently looking into how the events and promotions would look and successfully troubleshooting any issues that may arise.
• Using KPIs to continually review the outcomes of all events, marketing campaigns, listenership, promotion success.
• Dealing with external stakeholders such as clients/ sponsors, catering, musicians, activity companies.
• Utilized internal databases to prepare and distribute guest lists, electronic invitations and registration processes.
• Training existing employees to maximize team agility and performance.
• Organized contests to excite potential consumers and build interest in new product offerings.
• Solicited prizes for contests and maintained inventory for future promotions.
• Set up and pack down promotional equipment, including marquees, domes, broadcasting/ technical equipment and anything else required.
• Creating engaging social media interactions for Promotions and at events to increase station visibility and invite public interaction.
• Delivered any other entertainment including performing as the mascot.

• Offering support within the participant’s home.
• This includes supporting with toileting and hygiene routines, hoisting, wheelchair maintenance, cooking, housekeeping- being aware/ organising any services, paperwork, administering medications.
• Experience in supporting any day-to-day requirements from shopping to coffee with friends
• Confident with supporting all day events, driving a van, preparing and organising for the outing.
• Experience in strategies to help participant with a range of physical, cognitive and psychological disabilities, maintain a high quality of life.

• Caring for children aged 10 months to 11 years old.
• Prepared meals and snacks for children based on dietary guidelines.
• Built positive and nurturing environments to support child social and emotional growth.
• Supported children in play activities, meals, and snacks, hygiene and socialization.
• Balanced playtime and limited screen time to support development of fine motor, gross motor, and cognitive skills.
• Organized extracurricular schedules for sports and classes and provided safe transportation to different events.

• The role required working with and communicating with surf / skate brands, organising repairs on products, assisting management, handling customer complaints and requests, setting up customer accounts, working with a wide range of stock, having extensive knowledge of all stock, opening and closing store, targeting budgets, and working with a large team.

• The role includes management responsibilities such as running shifts, managing and training staff, conducting interviews and inductions with new team members, working with stock, all procedures with opening and closing store, targeting budgets, banking, visual merchandising, handling customer requests and complaints, rostering, and assisting Store Manager.

Similar experiences to the previous job roles.

• Dealing with customer interaction, customer complaints and satisfaction, food handling, handling stock, register and cash handling, cleaning, training junior staff, opening and closing the store, receipt handling, food preparation, and working in a team.

• Dealing with customer interaction, customer complaints and satisfaction, food handling, barista experience, handling stock, register and cash handling, cleaning, training junior staff, opening and closing the store, receipt handling, food preparation, and waitressing.

• Dealing with customer interaction, customer complaints and satisfaction, griller and fryer experience, food handling, handling stock, register and cash handling, cleaning, training junior staff, opening and closing the store.