Kendra Kuehnle
Little Falls,New York
Summary
Offering strong foundation in customer service and relationship management, eager to grow within this dynamic environment. Brings solid understanding of customer needs and effective communication strategies to foster positive experiences. Ready to use and develop problem-solving and interpersonal skills in Project Manager role.
Overview
18
18
years of professional experience
Work History
VIP / Fan Experience Manager
Thrill One Sports & Entertainment
10.2023 - Current
- Manage and execute all aspects of Fan Experience and VIP/Hospitality for the Thrill One Event properties including Nitrocross, Nitro Circus, and Street League Skateboarding, including but not limited to:
- Work with event team on overall strategy and vision
- Manage any additional fan experience, VIP and hospitality elements including ideation, budget and execution
- Coordination of both commercial and marketing onsite activations. Communicating with all parties, building detailed plans, managing onsite set up and tear down.
- Assist with event layouts to provide optimal fan experience and flow
Create a culture of respect for the fan throughout the experience
Audit and implement and complete fan experience journey from first contact - marketing > ticketing experience > event information (pre-event) > parking > onsite > wayfinding > comfort > catering > seating > online > website > follow up - Onsite management and oversight
- Manage buildout of all VIP/Hospitality offerings for fans and event invitees, this includes working with production team to find the best suited hospitality structures on a per event basis.
- Oversee hospitality staffing to insure that we have professional, courteous, on brand personnel hosting our VIPs.
- Oversee the interior build outs of the various VIP sections (flooring, lighting, furniture, branding, art, flow).
- Oversee the VIP catering options and insure that there are options for various dietary restrictions, etc.
- Oversee programming within the VIP areas (driver visits, special speakers, race coverage, A/V, etc.).
- Oversee VIP signage
- Oversee VIP security, credentialing and check in procedures
- Oversee VIP parking and guest retrieval as needed
Live Event Producer
Self Employed
06.2016 - Current
- Contract freelancer for multiple production companies helping produce events with budgets upwards of $2M.
- Responsibilities included, but were not limited to, design, décor, logistics coordination, booking talent, venues, sourcing product, meeting/call set up, event set up/break down, etc.
- Clients/companies I’ve worked for include Nitrocross, Redbull, Toast, DragonFli Media, Botanique & Zash
- See Page 2 for detailed work history
Senior Account Executive
Deputy
01.2022 - 09.2023
- #1 Sales Rep in North America, Q1 - Q3 2023
- Responsible for driving revenue via 75% inbound / 25% outbound, consistently leading the team in outbound opportunities created and won.
- Generated over 8k in MRR and 200k in ARR from Q1 ‘22-Q3 ‘23
- Tasked to help enable new account executives in sales operations and training on the product.
- 75% of net new business generated turned to expansions and longer contracts.
- Partnered with HR / Payroll companies such as ADP, BambooHR, Gusto, Paylocity, Rippling in order to co-sell opportunities.
- Consistently partnered with solution architects for larger mid-market opportunities to devise a more technical sale for customers generating $2M - $20M.
- Logos closed include: Ace Hardware, ASH NYC, State & Liberty, Kleinfeld’s, Beach Bunny Swimwear, Culinary Cultivations, GAP Power, Century LLC, STS Aviation (Dubai), MultiMedia, BB Imaging, Dogtopia
Account Director
Mashable
04.2016 - 06.2017
- Established trusted relationships with key stakeholders by providing consistent communication and exceptional service throughout account lifecycle.
- Built strong rapport with clients through regular check-ins, status updates, and proactive problem-solving approaches.
- Delivered measurable success by consistently meeting or exceeding client expectations, solidifying reputation as reliable account partner.
- Maintained deep understanding of company services and products in order to offer most knowledgeable customer support.
- Consistently achieved quarterly targets, closing $1M in annual revenue
- Assisted in training Account managers to help manage all aspects of the sales cycle for my business, including pre & post sales
Digital Account Director
People Magazine
09.2014 - 03.2016
- Worked with Starcom Mediavest as the sole digital manager across Tier 1 accounts including P&G, Samsung, Comcast & Walmart
- Closed nearly $1.8MM of business in first year (including new business) with additional $2MM in pipeline to achieve annual revenue goal
- Managed digital support team to ensure excellent post sale customer service
Account Executive
Choicestream
04.2013 - 05.2014
- Provided exceptional customer service, addressing client concerns promptly and effectively to ensure long-term loyalty.
- Managed multiple accounts simultaneously while maintaining organization and prioritizing tasks efficiently.
- Worked with Tier 1 and Tier 2 agencies as well as Client Direct to identify opportunities in Programmatic media
- Broke new business accounts including Chase, Bridgestone, NYTimes, Dropcam, ASPCA and Jenny Craig , exceeding annual revenue target
- Managed a team of two Account Managers as well as 2 coordinators to ensure delivery, client service and renewals are top of mind
Account Executive
BBC Worldwide
10.2010 - 03.2013
- Identified opportunities, qualified prospects and worked through sales cycles to close new account business
- Exceeded annual goal throughout tenure by 10%, selling BBC digital media solutions to agencies such as PHD, Deutsch, The Media Kitchen and
Merkley & Partners - Worked with internal account management and ad operations teams to ensure client satisfaction and renewal
Junior Account Executive
BBC Worldwide
04.2008 - 10.2010
- Managed a portfolio of over $3 million advertising dollars annually
- Implemented, tracked & analyzed the delivery of large budget advertisers such as AT&T, Chevron, HSBC, Xerox, Mercedes and FedEx as well as a high volume of smaller budget advertisers
- Served as a liaison with clients and agencies to receive creative materials, ensure guaranteed delivery goals were met and address billing inaccuracies to maximize team revenue
Account Manager
Undertone Networks
01.2007 - 04.2008
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Managed diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Analyzed daily reports to supervise live campaigns and collaborated with ad operations to achieve efficient and successful delivery
Education
Bachelor of Arts - Communications And Public Relations
SUNY Oswego
Oswego, NY05-2006
Skills
- CRM software proficiency: Salesforce, SSO, Ironclad, CPQ, Confluence Groove, Salesloft, Zoominfo, Zoom, Loom, Lattice, Google Suite, All MS Office Applications, Postal, Mediaradar, Adrelevance, Navan, Slack
- Additional Skills: Client Negotiation, Project Management, Budget tracking, On site execution, Vendor Management, Venue Relations, Logistics planning, strong presentation skills
Timeline
VIP / Fan Experience Manager
Thrill One Sports & Entertainment
10.2023 - Current
Senior Account Executive
Deputy
01.2022 - 09.2023
Live Event Producer
Self Employed
06.2016 - Current
Account Director
Mashable
04.2016 - 06.2017
Digital Account Director
People Magazine
09.2014 - 03.2016
Account Executive
Choicestream
04.2013 - 05.2014
Account Executive
BBC Worldwide
10.2010 - 03.2013
Junior Account Executive
BBC Worldwide
04.2008 - 10.2010
Account Manager
Undertone Networks
01.2007 - 04.2008
Bachelor of Arts - Communications And Public Relations
SUNY Oswego
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