Kendra Pearce

• Kept work areas clean, organized, and safe to promote efficiency and team safety.
• Learned all required tasks quickly to maximize performance.
• Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
• Contributed to team success by completing jobs quickly and accurately.
• Developed strong cooperative relationships with coworkers and managers.
• Maintained productive, efficient approach to all tasks.
• Developed strong customer service and product knowledge skills to enhance individual and team performance.
• Operated register to process payments and collect cash payment for order totals.
• Worked different stations to provide optimal coverage and meet production goals.
• Visual merchandising - setting up merchandise and remained clean and orderly for store displays
• Assisted with inventory counts and stocking of merchandise.
• Trained new team members by relaying information on company procedures and safety requirements.
• Maintained strict adherence to company policies and procedures while sustaining high-quality work standards under pressure.

• Assist guests by directing them to correct entry point to ensure minimum wait times are met.

• Maintain up to date product knowledge and available ticketing options in order to up sell & value add to maximise revenue opportunity in order to facilitate close of sale.

• Ensure the front gate is well presented at all times including displays, signage & front of house areas whilst maintaining stock levels for promotional flyers.

• Organising and assisting large volumes of tour groups or schools with over 400 attendees, to ensure their ticketing and entry into the park runs smoothly and efficiently.

• Scan guest tickets ensuring all tickets are valid and follow correct process should guest produce invalid ticket

• Complete all relevant paperwork to maintain correct record keeping processes.

• Report any issues that may affect Admissions operations.

• Provide basic fur and skincare treatments for clients, along with quality grooming services to ensure client satisfaction.

• Maintain cleanliness of the grooming area and equipment at all times.

• Work in a fast paced environment working to strict time schedules.

• Prioritise animal safety and comfort at all times. Handle difficult pets in a calm and professional manner.

• Make customers and pets welcome when discussing types of styles required for their pet.

• Trimming pet’s nails, brushing their teeth and cleaning their ears.

• Established trust with anxious or fearful dogs through patient interaction and gentle handling techniques.
• Educated pet owners on proper at-home care practices to maintain their pets'' health between grooming visits.